Technical documentation

Natalia Documentation

Two editions to choose from: Cloud (analysis of your recorded conversations, managed SaaS) or On-Premise (Alcatel PBX CDR, appliance in your datacenter, 3 GDPR modes).

Cloud edition

Natalia Analytics Cloud

Managed SaaS that transcribes and analyses your agents' recorded conversations: calls synced from your telephony account or imported audio files. Nothing to install.

  • Existing telephony sync or WAV / MP3 import
  • Analysis grid defined by you: criteria, categories, labels
  • Trends: activity, quality, costs, improvements, summaries
  • Hosted in France (Paris)
Open Cloud documentation
On-Premise edition

Natalia Analytics On-Premise

The Alcatel OmniPCX Enterprise (OXE) and Office (OXO) edition: the appliance collects your PBX call detail records (CDR) in your datacenter, with 3 GDPR contractual modes. Nothing has to leave your datacenter.

  • CDR collection from Alcatel OXE / OXO PBXs
  • Data sovereignty (no outbound in Strict mode)
  • 3 contractual modes (Strict / +72h / Connected)
  • OVA appliance, VMware / Proxmox / Hyper-V
Open On-Premise documentation

Agents and actions

Agent

Configure an agent

Write what the agent says first, what it knows and what it must do. Your draft stays in your browser until you save it.

  • First message and instructions
  • A draft kept until you save
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Agent

Try an agent

Try the agent before your customers do: in test mode on the instructions you are editing, then in live mode on a real contact point.

  • Test mode: no conversation, not counted in your plan
  • Simulated actions, request shown but never sent
  • Live mode: a real conversation
Open the page
Action

Actions of an agent

What an agent does during a conversation: call a web service, transfer a call, search your documents, send a WhatsApp message.

  • Four kinds of action
  • When the agent uses it, where each variable comes from
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Action

Document search

Make your agent answer from your website and from the documents you upload yourself, and know when it will know your new content.

  • A website, with additional pages to read
  • Your PDF, text and Markdown files, up to 5 MB each
  • Reading progress and time left
Open the page

Your subscription

Billing

Subscription and billing

One subscription carries all your plans, with one period and one invoice. See what a plan added during the period costs, and how far your overage can go.

  • A plan added during the period, billed pro rata
  • The annual commitment, for all your plans
  • The spending cap and the day it resets
Open the page

Not sure which edition?

Alcatel OXE / OXO PBX, OIV, regulated banks, mutuals, healthcare, defense, NIS2 / SecNumCloud requirements → On-Premise. Analysis of recorded calls, nothing to install, classic SaaS billing → Cloud.

Talk to our team