Transform your conversations into a strategic dashboard
Conversational analytics tool based on Speech-to-Text that connects to your recordings, transcribes conversations, calculates critical KPIs, scoring and provides the insights needed for continuous improvement.
What makes the difference
Accurate Transcription
Our STT technology converts your calls into text with exceptional accuracy, even with accents and business vocabulary.
Intelligent Analysis
AI analyzes sentiment, detects keywords, evaluates compliance and identifies improvement opportunities.
Actionable Insights
Transform your voice data into informed decisions with clear dashboards and concrete recommendations.
Key features
Everything you need to analyze and improve the quality of your conversations
Full Transcription (STT)
Accurate conversion of 100% of your calls into usable text, with speaker identification and timestamps.
Analysis and Scoring
Sentiment analysis, compliance scoring, keyword detection and automatic quality assessment of conversations.
Management Dashboard
Dynamic dashboards with KPIs for management and quality teams. Visualize trends in real-time.
Operator Coaching
Identify best practices and areas for improvement. Support your teams with objective feedback.
Keyword Detection
Automatically detect mentions of products, competitors, customer irritants and business opportunities.
100% Call Audit
No more sampling. Analyze all your conversations for complete compliance and quality control.
How it works ?
Connection
Connect Natalia Analytics to your existing call recordings via API or file import.
Transcription
Our STT automatically transcribes each call with exceptional accuracy.
Analysis
AI analyzes content, calculates scores and detects key insights.
Action
View your dashboards and make decisions based on concrete data.
The benefits for your business
Transform your conversations into competitive advantage
Informed decisions
Base your strategic decisions on concrete voice data, not intuitions or limited samples.
Rapid improvement
Quickly identify areas for improvement and measure the impact of your actions on service quality.
Risk reduction
Audit 100% of your calls to ensure regulatory compliance and reduce legal risks.
For whom ?
Natalia Analytics is designed for quality and performance professionals
Quality Director
Move from sampling to comprehensive audit. Identify non-conformities and track your quality indicators in real-time.
CX Director
Understand how your customers really feel. Detect irritants, measure satisfaction and optimize every touchpoint.
Sales Director
Coach your teams with objective data. Identify best practices and train your salespeople on concrete examples.
Ready to transform your conversations into insights?
Discover Natalia Analytics during a personalized demonstration.