Call Analysis
Your calls transcribed and analyzed
Natalia Analytics transcribes your calls, identifies who said what, and surfaces what matters. No more random sampling.
What changes
Reliable transcription
Accents, jargon, interruptions... The text matches what was said.
Automatic analysis
AI detects tone, keywords, recurring problems. Without listening to every call.
Numbers, not guesses
Dashboard with metrics. You know how many, when, why.
What you can do
Specifically
Full transcription
Your calls in text, with no sampling. You know who spoke, at what moment.
Automatic scoring
Client sentiment, script compliance, sensitive word detection. Score per call and per agent.
Management dashboard
Trends, alerts, comparisons. Managers see what's happening without listening to hours of calls.
Targeted training
We identify calls that got stuck. Raw material to train your teams on real cases.
Keyword detection
Competitor mentioned? Unhappy customer? Sales opportunity? AI flags it automatically.
Complete audit
No more sampling: every call in the scope you define is analyzed.
How it works ?
We connect
Hook up your recordings via API or import the files.
We transcribe
Each call becomes text with timestamps and speaker identification.
We analyze
AI calculates scores, detects patterns, surfaces anomalies.
You decide
Clear dashboard. You know what's happening. You act.
What it brings
Concrete results
Decisions based on facts
No more random listening. You have data from ALL calls.
Problems spotted fast
AI surfaces what's going wrong. You fix it before it escalates.
Provable compliance
100% audit. You can show the script is being followed.
For whom ?
If you have teams on the phone and need to know what's happening
Quality Director
No more sampling. You analyze everything. Non-compliance surfaces automatically.
CX Director
You know what customers actually feel. Not through surveys, through their words.
Sales Director
Train your teams on real examples. The good calls and the bad ones.
Use case, healthcare
A medical device distribution network manages its phone reception quality
Multi-branch quality management, team skills development, weekly recap for managers. The customer asked to stay anonymous, the quotes are their own words.
This tool is brilliant. It lets me manage quality and manage skills.
The summary tool saves time. It will spare us hours of spreadsheets.