AI Mail Assistant

Automate your emails and workflows

Natalia processes your email requests with the same intelligence as phone calls. Categorization, automatic response, escalation.

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  • Auto reply
  • Ticket created
  • Routed

60% auto

Response <2min

Why it's different

  • Real-time sorting

    AI analyzes and categorizes each email in under 2 seconds.

  • Contextual understanding

    Natalia understands intent, urgency and sentiment.

  • Learns from your replies

    AI improves with every interaction.

What it does

Everything your teams do manually, automated.

  • Auto categorization

    Natalia analyzes each email and automatically categorizes it according to your criteria.

  • Smart routing

    Emails are directed to the right department, the right person, as soon as they arrive.

  • Automatic response

    For simple requests, Natalia generates and sends a personalized response.

  • Ticket creation

    Requests are transformed into tickets in your tracking tool (Jira, Zendesk...).

  • Urgency detection

    Critical emails are detected and escalated immediately.

  • Sentiment analysis

    Natalia detects the email tone and adapts processing accordingly.

How it works ?

  1. 1

    Reception

    Email arrives in your inbox, Natalia analyzes it immediately.

  2. 2

    Analysis

    Extraction of subject, intent, urgency and key information.

  3. 3

    Action

    Automatic response, ticket creation, routing or escalation according to rules.

  4. 4

    Tracking

    Tracking dashboard, metrics and continuous improvement of responses.

One customer email, a complete reply in 38 seconds

Duplicate invoice sent, request qualified and a ticket created, with no human in the loop.

Inbox
SM
Sophie Marchand 09:12
[email protected]
Duplicate invoice request

Hi, I didn't receive January's invoice and I'd like to update my billing address. Can you help? Thanks in advance.

N
Natalia 09:12
Auto-generated reply

Hi Sophie, here's a duplicate of your January invoice (no. 2026-0142) attached. To change your billing address, just send me the new one and I'll update it right away. Have a great day.

invoice-2026-0142.pdf
Replied in 38 s Invoice attached automatically Ticket #4821 created

What it delivers

  • 60% time saved

    Simple requests are processed automatically.

  • Response time divided by 3

    From 4 hours to under 2 minutes.

  • Zero lost emails

    Every email is categorized, assigned and tracked.

For whom ?

  • Customer Service

    Hundreds of emails per day? Natalia handles sorting and escalation.

  • Technical Support

    Bug reports, reset requests, ticket statuses.

  • Sales Management

    Quote requests, lead qualification.

Local government: the same agent answers residents on the website and in the mailbox. See the local government page.

Automate your emails today

Reduce email processing time by 60% with Natalia.

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