Automate your emails and workflows
Natalia processes your email requests with the same intelligence as phone calls. Categorization, automatic response, escalation.
Why it's different
Real-time sorting
AI analyzes and categorizes each email in under 2 seconds.
Contextual understanding
Natalia understands intent, urgency and sentiment.
Learns from your replies
AI improves with every interaction.
What it does
Everything your teams do manually, automated.
Auto categorization
Natalia analyzes each email and automatically categorizes it according to your criteria.
Smart routing
Emails are directed to the right department, the right person, as soon as they arrive.
Automatic response
For simple requests, Natalia generates and sends a personalized response.
Ticket creation
Requests are transformed into tickets in your tracking tool (Jira, Zendesk...).
Urgency detection
Critical emails are detected and escalated immediately.
Sentiment analysis
Natalia detects the email tone and adapts processing accordingly.
How it works ?
Reception
Email arrives in your inbox, Natalia analyzes it immediately.
Analysis
Extraction of subject, intent, urgency and key information.
Action
Automatic response, ticket creation, routing or escalation according to rules.
Tracking
Tracking dashboard, metrics and continuous improvement of responses.
What it delivers
60% time saved
Simple requests are processed automatically.
Response time divided by 3
From 4 hours to under 2 minutes.
Zero lost emails
Every email is categorized, assigned and tracked.
For whom ?
Customer Service
Hundreds of emails per day? Natalia handles sorting and escalation.
Technical Support
Bug reports, reset requests, ticket statuses.
Sales Management
Quote requests, lead qualification.