Automate your emails and workflows
Natalia processes your email requests with the same intelligence as phone calls. Categorization, automatic response, escalation.
Your challenges with emails
Growing volume
Hundreds of emails per day to sort, categorize and process. Your teams are overwhelmed.
Response time
Customers expect a quick response. Delays hurt satisfaction and brand image.
Poor routing
Emails arrive at the wrong department. Internal back-and-forth extends delays.
Our solutions
Auto categorization
Natalia analyzes each email and automatically categorizes it according to your criteria.
Smart routing
Emails are directed to the right department, the right person, as soon as they arrive.
Automatic response
For simple requests, Natalia generates and sends a personalized response.
Ticket creation
Requests are transformed into tickets in your tracking tool (Jira, Zendesk...).
Workflow automation
Reception
Email arrives in your inbox, Natalia analyzes it immediately.
Analysis
Extraction of subject, intent, urgency and key information.
Action
Automatic response, ticket creation, routing or escalation according to rules.
Tracking
Tracking dashboard, metrics and continuous improvement of responses.
Integrations
Natalia connects to your existing tools: