WhatsApp Follow-up

Missed call? WhatsApp message in less than 10 seconds

When someone can't reach you, Natalia sends a WhatsApp. AI continues the conversation and qualifies the need before you call back.

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Why it works

  • Less than 10 seconds

    Between missed call and WhatsApp message. Prospect doesn't have time to look elsewhere.

  • 45% response rate

    Email gets 6% response rate. WhatsApp gets 45%. Your customers actually reply.

  • Already qualified when you call back

    AI got the budget, the need, the urgency. You know who you're talking to.

What it does

Missed call = recovered opportunity

  • Auto trigger

    Missed call, after hours, overflow... Natalia triggers on its own.

  • Custom message

    Not a generic template. AI adapts to context.

  • AI conversation

    AI asks the right questions: project, budget, urgency, contact.

  • Documents collected

    Prospects can send photos or files. Everything lands in your system.

  • CRM sync

    Lead arrives in your CRM with all info. Ready to call back.

  • Industry scripts

    Real estate, auto, services... We adapt conversations to your business.

  • Try it before your customers

    In test mode, you write to the agent in the console with the instructions you are editing; in live mode, you write to it on WhatsApp.

How it works ?

  1. 1

    Missed call

    Someone tries to reach you. Nobody picks up.

  2. 2

    WhatsApp sent

    Under 10 seconds, the prospect gets a message.

  3. 3

    AI qualifies

    Automatic discussion. We collect the useful info.

  4. 4

    You call back

    Qualified lead in CRM. You already know what they want.

What it brings

Fewer missed calls = more business

Missed call? Natalia starts a WhatsApp conversation that qualifies the lead. Automatic messages, real-time notifications.

  • Instant automatic follow-up

    Missed call? WhatsApp goes out in under 10 seconds, no human needed. The prospect knows you noticed.

  • A real conversation, not a template

    No generic templates. Natalia asks the right questions and qualifies the need before you call back.

  • Real-time notifications

    Instant alert with the conversation summary: name, need, urgency, contact details. You know everything before calling back.

  • Scheduled follow-up

    No reply? Natalia follows up at the right time with a message adapted to the conversation so far.

For whom ?

If you have missed calls that cost you business

  • Sales Director

    Each missed call used to cost a lead. Now it brings one in, qualified.

  • Marketing

    You pay to generate calls. Might as well convert them all.

  • Field teams

    Your salespeople are in meetings, they miss calls. Natalia takes over.

Measurable results

7x

More replies

vs traditional email (source: Mailchimp/Statista)

<10s

Delivery time

between missed call and WhatsApp

+40%

Conversion rate

of missed calls recovered

x3

Engagement

vs traditional web forms

2 min

Response time

average prospect reply

WhatsApp vs SMS: what the numbers say

Why dealerships are switching from Locomotive SMS to Natalia WhatsApp

Full Natalia vs Locomotive comparison: features, pricing and reviews

Included in the Agent Voice plans

WhatsApp is not a separate subscription. Every Agent Voice plan includes a quota of handovers to WhatsApp, then €0.30 each.

Beyond the quota, a handover costs €0.30, in packs of 50, 250 or 1,000 topped up automatically and without interruption.

See pricing

Security and compliance at the heart of our solution

How Natalia complies with Meta's rules to protect your business number

  1. 1

    The Bounce Message

    The message sent after the missed call is a service message (Service Conversation), not marketing.

  2. 2

    Active Opt-in

    Natalia only engages in deeper conversation if the user interacts (clicks a button or gives a positive response). This is implicit opt-in through interaction.

  3. 3

    "STOP" Management

    Every message from Natalia includes the option to reply STOP to unsubscribe. If the customer writes "STOP", Natalia immediately closes the channel and marks the contact as "Opt-out" in the CRM.

Frequently asked questions

Is it legal to send an automatic WhatsApp after a missed call?

Yes. The legal basis is legitimate interest and pre-contractual relationship: the customer called, so they expressed an intention to contact you. We're simply responding to their request through another channel. No prior opt-in is required for this type of service communication.

How does Natalia connect to my phone system?

Several options depending on your setup: webhook/API if your PBX supports it, direct SIP trunk integration, simple call forwarding to our number, or native integration with our partner operators. Our team will help you choose the best solution for your needs.

How long to get up and running?

Less than 24 hours in most cases. Our team supports you from A to Z: phone system connection setup, message customization, real-world testing. You're never alone.

Is €99/month worth it? How many missed calls do I need?

It depends on your industry. In automotive, a lead is worth an average of $500 in margin, profitable from just 1 recovered lead per month. In real estate, a listing represents $3,000+, profitable from 1 listing per quarter. Compared to a part-time receptionist ($2,000/month), Natalia costs 30x less and works 24/7.

Does Natalia WhatsApp work alone or with Natalia Voice?

Both. Natalia WhatsApp can work standalone to follow up on your missed calls. But it's even more powerful when paired with Natalia Voice: Voice answers and qualifies, WhatsApp follows up on those that didn't connect. They complement each other perfectly. For contacts without WhatsApp, Natalia also offers a dedicated SMS module for short notifications and confirmations.

Which CRMs and business tools are compatible?

Standard: HubSpot, Salesforce, Pipedrive, Google Calendar. For automotive: I'Car Systems, Planning Atelier. For real estate: Apimo, Hektor. And our API allows connecting any other tool on request.

What languages does the AI support?

All languages. Our AI automatically detects the customer's language and responds in the same language. French, English, Spanish, German, Arabic, Chinese... no additional configuration needed.

Can we customize the messages and questions asked?

Absolutely. Each conversation script is tailored to your business and vocabulary. The Natalia team configures with you the questions to ask, information to collect, and message tone. You validate before going live.

How does it work for multiple locations?

The Enterprise plan includes multi-site management: a consolidated dashboard to see stats from all your locations, centralized configuration from headquarters, and a single group invoice. Each site can have its own customized scripts.

Is there a minimum commitment?

No. Monthly plans carry no commitment and can be cancelled at any time. The annual commitment lowers the price by 12% and rolls unused credit over to the next month, up to 25% of the plan.

Also discover

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We show you how to recover them. 30 minutes.

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How much are missed calls costing you?

From your marketing budget and missed-call rate, the calculator estimates your monthly loss in 2 minutes.

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