Protecting your data
Privacy Policy
How we collect, use and protect your data.
This privacy policy aims to inform you clearly and transparently about how we collect, use and protect your personal data in accordance with the GDPR.
Data collection
We collect personal data that you provide directly to us when using our services:
- First and last name
- Email address
- Phone number
- Company name
- Connection and usage data
Data usage
Your personal data is used exclusively to:
- Provide and improve our services
- Respond to your requests and questions
- Send you information about our services
- Analyze site usage to improve it
Retention periods
Data retention
Data from phone conversations (recordings, transcripts and analyses) is processed by Natalia Analytics on behalf of our clients, on the basis of their legitimate interest in improving service quality and reviewing their records. Each client sets the retention period of this data for its organization: a scheduled purge deletes, every day, the conversations past that period (recording, transcript and analysis). A deleted conversation becomes inaccessible immediately; the retention purge erases it permanently once the set period ends. With no period set, permanent erasure is carried out on request, under the DPA. Technical logs, in turn, are kept to secure and operate the service, for the period shown below.
Aggregated, anonymized statistics can no longer identify an individual; on that basis they may be kept with no time limit.
Erasure on request
Upon a data subject's request, Natalia undertakes to permanently delete the relevant data within 30 days. For conversation data, which Natalia processes on behalf of its clients, the request is handled with the client concerned, under the terms of its contract (DPA).
Maximum security
Protection of your data
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, modification, disclosure or destruction.
Data encryption
All your data is encrypted in transit and at rest
GDPR compliance
Strict compliance with the European data protection regulation
Controlled access
Strong authentication and access rights management
GDPR
Your rights
In accordance with the GDPR, you have extensive rights over your personal data
Right of access
View all personal data we hold about you
Right of rectification
Modify or correct your personal information at any time
Right to erasure
Request permanent deletion of your personal data
Right to restriction
Restrict the processing of your data under certain conditions
Right to portability
Retrieve your data in a structured, reusable format
Right to object
Object to the processing of your data for legitimate reasons
Cookies
Manage your cookie preferences
You can change your analytics cookie choice at any time.
Contact
Questions about your data?
For any questions regarding this privacy policy or to exercise your GDPR rights, our team is at your disposal.
Contact us at: [email protected]