Natalia SMS
AI SMS agent that answers your customers 24/7
Your customers text you, Natalia replies at any hour, qualifies the need and alerts your team. During or after a call, she also texts the caller. On 100% of phones, no app required.
- Customer text
Hi, do you have room this week for my Clio's service?
7:58 AMHi! Yes, I can offer Tuesday 9am or Thursday 2pm. Which suits you?
7:58 AMTuesday 9am, perfect.
7:59 AM- 5 Leads qualified today
Answers 24/7
Text after the call
Why SMS works
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An answer at any hour
The customer texts in the evening or on Sunday. Natalia replies right away and qualifies the request.
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100% of phones
No app needed, no internet needed. SMS works on every mobile phone, everywhere.
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A text during or after the call
When Natalia answers a call, she texts the caller during or after the call: confirmation, address, useful link.
What it does
Every text gets an answer
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Answers at any hour
Night, weekend, overflow... Natalia answers every text, without waiting.
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AI conversation
The customer replies to the SMS and the AI continues the conversation. Real-time need qualification.
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Personalization
Each message adapts to context: time of day, department called, customer history.
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Multilingual
The AI detects the customer's language and automatically replies in the same language.
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Connected to your tools
Natalia sends the qualified request to your CRM through its API (Web service action) and alerts your team.
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WhatsApp complement
SMS when the contact doesn't have WhatsApp. Natalia answers on both channels, with the same qualification.
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Try it before your customers
In test mode, you write to the agent in the console with the instructions you are editing; in live mode, you send it a real text message.
How it works ?
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1
The customer texts
They send a text to your number, at any hour.
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2
Natalia replies
She answers from your content, in the customer's language.
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3
AI qualifies via SMS
The customer replies, the AI asks the right questions: need, budget, urgency.
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4
Your team is alerted
They get the qualified request by email, SMS or WhatsApp. Ready to call back.
One Natalia text, tuned to each business
Real conversations: a service, a booking, a viewing, a claim. The customer writes, Natalia replies, everything stays on the same thread.
The customer texts, workshop appointment booked.
Booking updated by text, at any hour.
Viewing rescheduled without a single call.
Claim status checked, kept off insecure channels.
What you get
Every text received becomes an opportunity
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An answer without waiting
The customer gets an answer right away, without waiting for your office to open.
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Zero app required
Works on every phone, even without a smartphone. Universal coverage.
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Available 24/7
Nights, weekends, holidays. Natalia answers by SMS while you sleep. In the console, the "Accueil" (Home) page shows what the agent handled in the evening and at the weekend.
Who is it for ?
If your customers' texts go unanswered
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Automotive dealerships
Workshop bookings, questions about a vehicle, confirmation texts after the call. SMS reaches all your customers, even those without WhatsApp.
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Call centers
Confirmation texts after the call, answers to common questions by SMS, requests passed to the team. SMS complements your phone stack.
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Hotlines & Support
Ticket status checked in your tool through its API, team alerted for urgent cases. Your customers get an answer at any hour.
Frequently asked questions
Is it legal for an AI to answer my customers by SMS?
Yes. The legal basis is legitimate interest and pre-contractual relationship: the customer texts or calls you, showing intent to contact. Natalia answers their request, and the text sent during or after the call belongs to that same relationship. GDPR compliant.
What's the difference between Natalia SMS and Natalia WhatsApp?
Natalia SMS works on 100% of phones without any app or internet. Natalia WhatsApp offers richer conversations (photos, PDFs, media). Both are complementary: SMS for universal coverage, WhatsApp for conversational engagement.
Can AI really have a conversation via SMS?
Yes. Natalia uses an advanced language model that understands context and maintains a fluid SMS conversation. The customer replies naturally, and the AI qualifies their need in real time.
How much does an SMS sent by Natalia cost?
Cost depends on volume and destination. In France, a professional SMS costs between €0.06 and €0.09. Compared to the cost of a missed call (lost lead), ROI is immediate.
Does Natalia SMS work alone or with Natalia Voice?
Both. Natalia SMS answers your customers' texts on its own. Combined with Natalia Voice, it's even more powerful: Voice picks up, qualifies, transfers the call to the right person and texts the caller during or after the call.
How long to get started?
Less than 24 hours. Phone system connection, message customization, real-world testing. Our team guides you from start to finish.
Where do I set up the agent's SMS number?
On the agent's page in the console: "Add a contact point", then "SMS". Your customers text the agent on a number provided by Natalia. The number then opens in a panel of the agent's page, with its settings.
Prefer WhatsApp?
Your customers message you on WhatsApp? Natalia answers there too, 24/7, and qualifies their request.
How much are missed calls costing you?
From your marketing budget and missed-call rate, the calculator estimates your monthly loss in 2 minutes.