Healthcare & medical devices
The phone rings, someone is waiting for an answer
Pharmacies, medical device distribution networks, home healthcare providers: the phone is your first point of contact, and often the only one. Natalia answers around the clock, then analyzes every call to tell you where you are good.
24/7Line open, day and night
Per siteAnalysis scope you define
In healthcare, the phone is the entry point and the heart of the business. That is where you are good, or where you are bad.
What gets stuck every day
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A missed call does not wait
A pharmacist checking availability, a family worried about a delivery: they call elsewhere, or they stay without an answer.
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As many practices as there are sites
Each branch has its own team and habits. Perceived quality depends on who picks up, and head office has no visibility on it.
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No record of what is said
The PBX counts calls. It says nothing about the reason, the complaint, or the answer given.
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Information written in a notebook
Useful requests end up copied by hand, when they are not lost between two calls.
Your indicators count the calls. They say nothing about what was said in them.
What Natalia brings
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A line that always answers
Natalia picks up within seconds, qualifies the request and routes it to the right person. No more voicemail fallback.
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Every call transcribed
Natalia Analytics transcribes inbound conversations. The audio stays available when tone matters as much as words.
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Categorization and scoring
Request, complaint, information: each exchange is filed and scored. Your corrections become the rule for what follows.
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Weekly recap
Every Monday, an email sums up the week: analysed conversations, average score, topics raised, agents and agencies. Without having to log in.
Plugs into your telephony
No switchboard replacement, no new number
What it handles in practice
Your teams stay on advice and service. Natalia absorbs the flow and documents what matters.
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Product availability
'Do you have this model in stock?' Natalia answers, or routes to the branch that has it.
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Delivery follow-up
A patient or a relative worries about a lead time. The request is tracked and reaches the right person.
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Complaints surfaced
Friction over a price, a product or a lead time shows up in the summary within days instead of surfacing by chance.
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Skills development
Transcripts and scores give one-to-one reviews factual material, instead of impressions.
Field feedback
A medical device distribution network describes what it changed
Its director agreed to detail how he uses Natalia Analytics after several weeks: multi-branch quality management, skills development, complaints surfaced. He asked to stay anonymous, the quotes are his own words.
This tool is brilliant. It lets me manage quality and manage skills.
We were missing this call analytics tool. We had nothing to analyze it with.
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Who it is for ?
If your phone reception carries the customer relationship and nobody really knows what happens on it
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Multi-branch networks
Several sites, several teams, one service promise. Natalia gives a consistent read on each of them.
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Medical device distribution
Healthcare professionals and individuals on the same line. Requests get sorted and documented on their own.
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Home healthcare providers
Visits, deliveries, follow-up. The phone stays the main channel, it deserves to be measured.
Need end-to-end support?
For optimal Natalia integration in your organization, our partners NoBullshit Conseil support call flow auditing, deployment and team training.
Discover the full journeySee what your calls are saying
We will show you Natalia on your own flows, without changing your switchboard.
Natalia also runs as a call center solution
The AI answers inbound calls 24/7, qualifies them, and routes to the right agent.