Natalia answers, qualifies and creates your tickets 24/7

A natural voice, instant comprehension and seamless integration with your ticketing tool

Your hotline is often saturated? Wait times explode during call peaks? Natalia absorbs the load and maintains service quality.

The challenges of your hotline

Impossible to size your teams for peaks. Too many staff in normal times, not enough in a crisis.

High wait times degrade customer experience and increase abandonment rates.

Technical requests often require multiple exchanges to be understood and qualified.

Products evolve, documentation changes. Continuously training your teams is an ongoing challenge.

Natalia responds at any hour, absorbing peaks without wait times.

Adapt scenarios to the specifics of your products and services.

Go from 10 to 1000 simultaneous calls without impacting quality.

Connected to your ticketing and CRM tools for complete tracking.

Native integration with leading market solutions

Natalia handles recurring requests so your experts can focus on complex cases.

Answers to frequently asked questions based on your knowledge base.

Natalia asks the right questions to identify the problem.

Users can check the status of their request at any time.

Transfer to a human expert when the situation requires it.

Discover how Natalia can reduce your wait times by 70%.