AI Hotline: 24/7 customer service without hiring

AI that absorbs your call spikes and covers nights, weekends and holidays. Your agents keep the complex cases. Ready in 48 hours.

Book a Demo
AI Hotline - Automated customer service 24/7

Call spikes saturate your hotline? Wait times exploding? AI absorbs the overflow, 24/7.

What goes wrong

Call spikes

Can't staff for peaks. Too many people normally, not enough in a crisis.

Wait times

Long waits = bad experience. People hang up.

Technical stuff

Technical requests take multiple back-and-forths to understand.

Constant training

Products change, docs change. Keeping teams up to date is endless.

We cut average wait time from 4 minutes down to 15 seconds. Our agents finally handle the cases that need real expertise.

Head of Customer Support, telecom operator

What Natalia changes

Absorbs call spikes

10 calls or 1000, same response. AI eliminates wait times, your agents stay available for high-value cases.

AI + human synergy

AI handles recurring requests (60%). Your agents focus on high-value interactions: complaints, sales, retention.

Night & weekend coverage

No more gaps. AI responds 24/7/365 and sends your team a summary Monday morning.

Native CRM integration

Tickets, history, everything syncs automatically. Transferred agents get full context without the customer repeating.

Compatible with your tools

We integrate with what you already use

GLPI Zendesk ServiceNow

What the AI hotline handles

Recurring requests automated. Your experts focus on complex cases.

Dynamic FAQ

Answers to frequently asked questions based on your knowledge base.

Guided diagnosis

Natalia asks the right questions to identify the problem.

Ticket tracking

Users can check the status of their request at any time.

Smart escalation

Transfer to a human expert when the situation requires it.

On weekends, we had zero coverage. Now customers get an answer in 3 seconds, and Monday morning we have a summary of everything that happened.

Director of Operations, e-commerce customer service

Explore our solutions by sector

AI Helpdesk

Automated L1 technical support voicebot

AI Call Center

Automate 60% of your inbound calls

AI Call Center Guide

Stats, case studies and deployment method

AI Hotline FAQ

How much does an AI hotline cost?
Pricing depends on call volume. Expect between 300 and 2000 euros per month depending on usage. Compared to the cost of an additional agent to cover peaks (around 3500 euros/month with benefits), the ROI is reached within weeks.

Can the AI handle complex technical requests?
Natalia handles recurring requests and first-level diagnosis. For complex cases, she collects context (questions asked, customer responses, history) and transfers to a human agent with a complete summary. The agent saves time and the customer does not have to repeat themselves.

How long does it take to set up an AI hotline?
A pilot is operational within 48 hours. Full deployment with ticketing integration and business scenario configuration takes 2 to 4 weeks.

Does the AI hotline replace our agents?
No. Natalia absorbs peaks, answers at night and on weekends, and handles simple requests. Your agents focus on complex, high-value cases. It is permanent reinforcement, not a replacement.

How does escalation to a human work?
When the AI detects a complex case or the caller wants to speak with a human, it transfers the call with full conversation context. The agent receives a structured summary and the caller does not have to repeat their request.

Need end-to-end support?

For optimal Natalia integration in your organization, our partners NoBullshit Conseil support call flow auditing, deployment and team training.

Discover the full journey

Related guides

AI Call Center Guide

Complete guide: ROI data, case studies, and implementation steps for AI call centers

AI Call Center Solution

AI solution for call centers and BPO

AI Voice Assistant

The technology behind inbound call automation

Want shorter wait times?

We show you how Natalia can cut wait times by 70%.

Book a Demo