Natalia answers, transfers and assists your customers 24/7
Natural voice, instant understanding and seamless integration with your call center
AI is a major challenge for call centers in the coming months and years. To stay competitive, you must offer solutions adapted to your clients.
Your problems...
High turnover
It's a demanding job for your teams, you have turnover and must constantly recruit and retrain.
Wait times
Despite meticulous planning, you can't handle the unexpected and scale your call capacity at the last moment...
Inconsistency
Your response quality is not always optimal, you struggle to standardize despite processes in place.
Unavailability
Between call peaks, closed hours, weekends, holidays, it's difficult to always be available for your customers.
Despite your efforts, your organization has its limits and your fixed costs drag down profitability...
Our solutions
Available
Bring availability and flexibility to your organization. 24/7 to handle calls, on-call duties, holidays, etc...
Customized
Our support adapts to your needs, it's not a standard off-the-shelf tool that doesn't match your requirements.
Scalable
We can handle 100 parallel calls, or more, depending on your needs, enough to manage the unexpected and peak calls.
Integrated
Connected to your business tools, Natalia routes flows to the right place at the right time to save you repetitive data entry.
Natalia is compatible
with all your business tools
Concrete use cases
The goal is not to replace humans but to assist them so they can focus on high-value tasks.
Appointment booking
Connected to your business calendar, Natalia offers time slots, confirms with the customer and enters information directly into the software.
Qualify leads
Natalia is available 24/7, she handles 100% of incoming requests. During the conversation, she qualifies the need and sends information to the relevant department.
Call transfer
20% of calls are transfers, which takes time, breaks your team's productivity and doesn't add real value.
General inquiries
Answers to recurring requests from your knowledge base. Natalia learns from conversations over time to become more and more relevant.