Travel & Tourism
Question about cancellation insurance at 11pm? Natalia locks in the booking.
Cart abandonment due to last-minute questions costs you sales. Natalia responds instantly and sends the payment link.
-20%Cart abandonment
24/7Available
35% of travel carts are abandoned because of an unanswered question.
Your daily challenges
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Cart abandonment
The customer hesitates about an option (insurance, luggage, seat) and gets no answer. They abandon.
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Off-hours inquiries
Travelers book in the evening and on weekends, when your team isn't there.
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Repetitive questions
Cancellation policies, included luggage, airport transfers... The same questions over and over.
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Lost calls during peak season
During booking peaks, impossible to answer everyone.
A customer who hesitates without an answer will book with a competitor in 2 clicks.
What Natalia does
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Responds instantly
Questions about conditions, options, prices: Natalia answers in real-time via WhatsApp or phone.
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Available 24/7
Even at 11pm on Sunday, Natalia reassures and guides the customer to checkout.
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Locks in the sale
After answering questions, Natalia sends the payment link to finalize the booking.
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Booking integration
Connected to your booking tools through their API (Web service action) to check availability and prices in real-time.
Conversation example
See how Natalia handles a typical conversation with a traveler.
Hi, I'm hesitating about the cancellation insurance option for my flight to Barcelona...
Hello! The cancellation insurance covers: illness, accident, death of a relative, and job loss. It costs 49 euros and gives you a 100% refund. Would you like to add it?
Yes, add it.
Perfect! Here's your secure payment link to finalize the booking with insurance: 🔗 pay.natalia.io/res-BCN-2847. Have a great trip!
ROI & Performance
KPI & ROI
15-20%
reduction in cart abandonment rate
Responsiveness is the #1 factor in the travel industry. Responding instantly via WhatsApp increases final conversion by 25%.
Compatible with your tools
We connect to your software through its API
What it handles in practice
We don't replace your travel advisors. We help them never lose a sale due to slow response.
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Pre-purchase questions
Cancellation policies, luggage, transfers, insurance: instant answers that unlock the purchase.
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Booking modifications
Date changes, option additions, upgrades: Natalia handles simple requests automatically.
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In-trip support
Flight times, required documents, emergency contact: 24/7 assistance during the trip.
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After the booking
Confirmation and useful details sent to the customer by SMS, during or at the end of the conversation.
For whom ?
If you sell travel and lose sales because of unanswered questions
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Travel agencies
Independent agencies or networks looking to maximize every sales opportunity.
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Tour operators
High volumes, need to automate recurring questions without sacrificing quality.
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OTAs and online platforms
Real-time conversion, scalable customer support, always-on availability.
Explore our solutions by sector
Need end-to-end support?
For optimal Natalia integration in your organization, our partners NoBullshit Conseil support call flow auditing, deployment and team training.
Discover the full journeyReady to convert hesitant visitors?
Create your travel agency's agent in the console and try it in test mode before you put it live.
Natalia also runs as a call center solution
The AI answers inbound calls 24/7, qualifies them, and routes to the right agent.