Travel & Tourism

Question about cancellation insurance at 11pm? Natalia locks in the booking.

Cart abandonment due to last-minute questions costs you sales. Natalia responds instantly and sends the payment link.

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-20%Cart abandonment

24/7Available

35% of travel carts are abandoned because of an unanswered question.

Your daily challenges

  1. Cart abandonment

    The customer hesitates about an option (insurance, luggage, seat) and gets no answer. They abandon.

  2. Off-hours inquiries

    Travelers book in the evening and on weekends, when your team isn't there.

  3. Repetitive questions

    Cancellation policies, included luggage, airport transfers... The same questions over and over.

  4. Lost calls during peak season

    During booking peaks, impossible to answer everyone.

A customer who hesitates without an answer will book with a competitor in 2 clicks.

What Natalia does

  • Responds instantly

    Questions about conditions, options, prices: Natalia answers in real-time via WhatsApp or phone.

  • Available 24/7

    Even at 11pm on Sunday, Natalia reassures and guides the customer to checkout.

  • Locks in the sale

    After answering questions, Natalia sends the payment link to finalize the booking.

  • Booking integration

    Connected to your booking tools to check availability and prices in real-time.

Conversation example

See how Natalia handles a typical conversation with a traveler.

N
Natalia
Online

Hi, I'm hesitating about the cancellation insurance option for my flight to Barcelona...

9:10

Yes, add it.

10:12
Type a message

ROI & Performance

KPI & ROI

15-20%

reduction in cart abandonment rate

Responsiveness is the #1 factor in the travel industry. Responding instantly via WhatsApp increases final conversion by 25%.

Compatible with your tools

We integrate with the software you already use

Amadeus Sabre Travelport Salesforce HubSpot WhatsApp Business Google Calendar Outlook Stripe PayPal

What it handles in practice

We don't replace your travel advisors. We help them never lose a sale due to slow response.

  1. Pre-purchase questions

    Cancellation policies, luggage, transfers, insurance: instant answers that unlock the purchase.

  2. Booking modifications

    Date changes, option additions, upgrades: Natalia handles simple requests automatically.

  3. In-trip support

    Flight times, required documents, emergency contact: 24/7 assistance during the trip.

  4. Post-booking follow-up

    Confirmation, reminders, travel documents: automated communication until departure.

For whom ?

If you sell travel and lose sales because of unanswered questions

  • Travel agencies

    Independent agencies or networks looking to maximize every sales opportunity.

  • Tour operators

    High volumes, need to automate recurring questions without sacrificing quality.

  • OTAs and online platforms

    Real-time conversion, scalable customer support, always-on availability.

Explore our solutions by sector

AI Call Center

Automate 60% of your inbound calls

24/7 Hotline

Customer service available nights and weekends

Need end-to-end support?

For optimal Natalia integration in your organization, our partners NoBullshit Conseil support call flow auditing, deployment and team training.

Discover the full journey

Ready to convert hesitant visitors?

Request a personalized demo for your travel agency.

Request a demo

Natalia also runs as a call center solution

The AI answers inbound calls 24/7, qualifies them, and routes to the right agent.

See the AI call center solution