About Natalia
We're building an AI that answers the phone. So your team can focus on customers in front of them.
Every call matters
A missed call is a customer who hangs up frustrated. Sometimes it was a sale. Sometimes a loyal customer starting to doubt.
We want every business to answer all its calls, all the time. Without hiring an army of receptionists.
Natalia doesn't replace your team. She takes the repetitive calls so they can focus on what counts.
of business calls go unanswered.
That's way too many.
The story of Natalia
The spark
At a SaaS Camp in Vendée, France, we talked to local business owners. Two problems kept coming up: can't hire, and the phone rings unanswered.
First real test
Building under the radar. First POC deployed at a real client. It works.
Automotive focus
First pilots at dealerships. We measured: 40% of calls go unanswered. Problem bigger than we thought.
Expanding
Moving into IT helpdesk. Baptiste joins the team to speed up dev.
Different backgrounds
5 co-founders, 1 lead dev, 1 customer lead. Based in Vendée, France.
Francois-Guillaume Ribreau
Co-founder
Serial entrepreneur. Makes sure the AI does what it's told.
LinkedIn
Baptiste Parmantier
Lead Software Engineer
Self-taught developer. Writes most of Natalia's code.
LinkedIn
Malo Blanchard
Lead Customer Experience
Ex-dev turned customer lead. Understands both sides.
LinkedIn
Pierre Turquand
Co-founder & Investor
Entrepreneur. Advises on strategy.
What guides us
It has to work
We test everything. If the AI doesn't understand, we fix it. No excuses.
Humans first
Natalia helps your team, she doesn't replace them. Goal is they do a better job, not lose theirs.
Your data, your control
Hosting in France. Encryption. You know where your data is.
Tech stack
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Latest generation LLMs
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Real-time voice synthesis
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Telephony API
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Cloud infrastructure
The tech we use
Natalia runs on recent language models, connected to real-time voice synthesis.
We improve the models continuously. Every conversation teaches us something.
R&D team tracks what's happening in the labs. When something works better, we integrate it.