Listen to an AI agent pick up for a repair business: a simulated heating breakdown, then the request it hands you

Heating, air conditioning, plumbing: breakdowns do not wait for the end of the job. Here is, on a simulated example, how the Natalia agent answers, spots urgency according to your rules and passes you the request. Then you create your own agent, on your own, from the console.

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A breakdown call, simulated

An example written by Natalia to show how a call goes. It is not the recording of a real call or a real customer.

  1. AI agent

    Durand Repairs, hello, this is the company's AI assistant. What is happening?

  2. Caller (fictional)

    I've had no heating since this morning, and the boiler shows a code.

  3. AI agent

    I'm sorry to hear that. Is there a smell of gas or smoke? If so, leave the home and call 18 or 112.

  4. Caller (fictional)

    No, nothing like that.

  5. AI agent

    Which code is displayed, and what is your address?

  6. Caller (fictional)

    Code E3. I'm at 12 rue des Lilas, in Exempleville.

  7. AI agent

    Thank you. Is there an elderly person, a child or a vulnerable person in the home?

  8. Caller (fictional)

    Yes, my mother is 85 and lives with me.

  9. AI agent

    I'm marking the request as urgent under the company's rules and passing it straight to the on-call technician, who will call you back. What number should they use?

Simulated call: the caller, the business and the address are fictional. Your agent follows your own instructions, not this script.

What the agent collected

When the call ends, the urgent request goes to the on-call number you set. You receive the request by email, SMS or WhatsApp; the transcript and the recording stay in the console.

Reason
Heating breakdown, boiler stopped
Symptom
Code E3 displayed
Address
12 rue des Lilas, Exempleville (fictional)
Danger reported
No smell of gas or smoke
Vulnerable person
Yes, 85 years old in the home
Urgent
Yes, according to the company's rules
Next step
Passed to on-call, customer called back

The fields and the urgency criteria are yours: you write them in the agent's instructions.

What the agent does not do

  • It does not repair, diagnose or advise any action on an installation.
  • It replaces neither your on-call team nor the emergency services: in case of danger, the caller is sent to 18 or 112 if you wrote that in its instructions.
  • It does not promise an arrival time and does not manage your rounds, unless you set an explicit rule.

Create your agent in three steps

  1. 1

    You create the agent

    From the Natalia console, with no demo needed.

  2. 2

    You write your instructions

    Greeting, questions per trade (heating, air conditioning, plumbing), what counts as urgent, on-call number.

  3. 3

    You test it, then connect it

    You call it from the console, adjust, then forward your line to the agent when you cannot pick up.

Create my agent

Frequently asked questions

Is this call real?
No. It is a simulated example written to show how a call goes: the caller, the business and the address do not exist. No Natalia customer is quoted on this page.

How does the agent decide a breakdown is urgent?
From the criteria you write: no heating at all, a vulnerable person, the season, the type of equipment. It applies your rules and transfers the call to the on-call number you set, with a summary.

Does it replace my on-call team?
No. It takes the call and passes the urgent request on. An on-call technician is still needed for breakdowns that cannot wait, and the emergency services remain the emergency services in case of danger.

Do my customers know they are talking to an AI?
You write the agent's first message: it can introduce itself as your company's AI assistant from the start of the call. We recommend saying so clearly.

What do I receive at the end of a call?
A request by email, SMS or WhatsApp with the information collected. The transcript and the recording stay available in the console.

How much does the agent cost?
The voice agent starts at €99 excl. VAT per month with 700 minutes of conversation and no setup fee (public prices as of 27 October 2026). The details are on the pricing page.

Go further

Create your repair business's agent

You create it yourself, test it, then connect it to your calls.

Create my agent