AI Voice Assistant

AI Voice Assistant: Automate your inbound calls 24/7

AI that picks up in 2 seconds, understands requests and qualifies or routes. Natural voice, CRM integration. Even at 3am.

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Voice AI for call centers: what changes everything

  • Natural voice

    Not a robot. This AI voicebot speaks so naturally people don't realize at first.

  • Understands what's said

    Regional accents, hesitations, rephrasing... The AI voice assistant follows the conversation.

  • Never on break

    No lunch, no vacation. The voicebot picks up December 25th like August 15th.

AI voicebot vs traditional IVR: why switch to intelligent voice

Traditional IVR systems force callers to navigate rigid menus. An AI voicebot changes the game: the caller speaks naturally, and the intelligent voicebot understands the request in real time.

Traditional IVR

Key-press menus ('Press 1 for...'), fixed decision trees, resolution rate capped at 15%. 85% of callers try to bypass the IVR to reach a human.

Natalia AI voicebot

The caller speaks freely. The AI voicebot identifies intent within seconds, handles the request or transfers with context. Resolution rate: 60%. Satisfaction up by 40 points.

A voicebot for business replaces decision trees with conversation. Result: fewer abandonments, shorter calls and customers who get an answer on the first interaction.

What the AI voice assistant can do

Specifically, here's what the voicebot handles

  • Understand the request

    In seconds, Natalia knows why the person is calling and if it's urgent.

  • Route to the right team

    Sales, service, support, parts... She routes correctly, not to a switchboard that re-dispatches.

  • Answer simple questions

    Hours, order status, password reset. The stuff that eats your team's time.

  • Create tickets

    She creates the ticket in your tool with all the info. The tech has context when they call back.

  • Try it before your customers

    In test mode, you read in writing what the agent would answer with the instructions you are editing, before calling it in live mode from your phone.

On the technical side

What's under the AI voicebot hood

  • Multiple languages

    French, English, Spanish, German. Natalia detects and adapts.

  • API & Webhooks Coming Soon

    Connect Natalia to your tools via REST API. Webhooks for real-time events.

  • Dashboard

    Track in real-time: number of calls, average duration, resolution rate.

  • Transfer with context

    When Natalia transfers, the agent gets a summary of what was said. No need to repeat everything.

  • Secure data

    Encryption, French hosting, GDPR. Your conversations aren't floating around.

  • Gets better on its own Coming Soon

    Every call makes Natalia a bit better. We analyze conversations that get stuck.

  • Throughline

    Every conversation follows a structured throughline with guardrails, to ground answers in your data and sharply reduce the risk of hallucination.

  • The AI model of your choice

    Your agents can run on Mistral, the French provider, with your own key and the model you pick: Small, Medium or Large. Conversations, document search and analysis then run under your own contract with Mistral, with no fallback to another model.

  • Brand voice

    Pick Natalia's voice, up to cloning your own brand voice, with the explicit consent of the voice owner.

  • Contextual memory

    Natalia remembers context from one call to the next: the customer doesn't have to repeat everything.

  • 9,000+ integrations

    Connect Natalia to 9,000+ apps through Zapier (Zapier's catalog), plus Make and n8n.

How we deploy ?

  1. 1

    We listen

    What types of calls? What business vocabulary? We configure for your case.

  2. 2

    We connect

    Natalia connects to your telephony and tools (CRM, calendar, ticketing).

  3. 3

    We test

    Pilot on a few lines. We adjust what doesn't work.

  4. 4

    We scale

    When it's working, we deploy across all lines.

What it changes for you

Results you can measure

  • Less queue

    Natalia absorbs 60% of calls. Your agents only handle what needs a human.

  • Lower costs

    Level 1 support is expensive. Natalia does the same job for less.

  • Happy customers

    Instant response, no wait. Even on Sunday evening.

Voice AI, who is it for ?

Call centers, agencies, SMBs: if you get inbound calls, this is for you

  • Operations

    Got unmanageable call spikes? Natalia absorbs the overflow. No need to hire for the rush.

  • Customer Service

    Your team spends time on simple requests? Free them up for real problems.

  • IT

    Fast deployment via REST API, integration with your existing stack (CRM, ERP, ticketing) and guaranteed GDPR compliance.

AI voice assistant by industry

Every industry has its own call flows, vocabulary and urgencies. Natalia adapts.

Voice AI: the numbers

60%

of calls handled without human intervention

2s

average pickup time

95%

voice comprehension rate (internal data)

3 mo

to reach ROI

"We don't miss calls during showings anymore. By the time we call back, the buyer is already qualified."
Real estate agency director — Real estate network, 12 agencies

Related

Frequently asked questions about AI voice assistant

How long does it take to deploy the AI voice assistant?
A pilot is operational within 48 hours. Full deployment including CRM integration and business flow configuration takes 1 to 2 weeks. No changes to your existing phone infrastructure are required.

What languages does the voice assistant support?
Natalia's voice assistant natively supports French and English. Additional languages can be added as needed. Speech recognition handles regional accents, hesitations and colloquial vocabulary with over 95% comprehension rate (Natalia internal data).

How does call transfer to a human agent work?
When the AI detects a complex request or the caller wants to speak to a human, it transfers the call in real time to the right department with a conversation summary. The agent immediately has the full context without the caller having to repeat themselves.

Does the AI ever get it wrong?
Yes. Voice comprehension exceeds 95%, but understanding a sentence does not guarantee picking the right action every time. On the most demanding scenarios, Natalia stays reliable in the large majority of cases, without aiming for 100%. The most uncertain cases go to a human agent, with full context, instead of being handled blind.

How do I know I can trust the AI on a given call?
Each business scenario is validated in a pilot phase against real calls before going live, with a reliability threshold set by your team. In production, Natalia rates her own confidence on every interaction. Below the threshold, she hands off to a human instead of guessing.

Can the AI voice assistant integrate with my CRM?
Yes. Natalia integrates via REST API with major CRMs (Salesforce, HubSpot, Zoho, etc.) and ticketing tools (GLPI, Jira, Zendesk). Qualification data is automatically sent to your system.

What does an AI voice assistant for business cost?
The cost depends on the volume of calls handled. Expect between $350 and $2,200 per month. Compared to the cost of a human agent (approximately $4,000/month including benefits), ROI is achieved in less than 3 months in most cases.

What's the difference between an AI voicebot and a chatbot?
A chatbot handles written conversations (website, messaging). An AI voicebot handles phone calls with natural voice. A call center voicebot is better suited when your customers prefer picking up the phone over typing a message. Natalia combines both: AI voicebot for inbound calls, automatic SMS confirmation post-call, and WhatsApp follow-up for conversational interactions.

Why choose an AI voice assistant over an outsourced call center?
Outsourcing runs $3-5 per call with uneven quality. An AI voice assistant costs $0.50-1.50 per call, answers in 2 seconds 24/7, and delivers consistent quality. It handles 60% of inbound calls. The other 40% go to human agents with full context.

Does an AI voice assistant work for real estate?
Yes. 70% of agency calls are missed during showings. Natalia picks up in 2 seconds, qualifies the prospect (buyer or renter, budget, area), and sends a WhatsApp with the property link in under 10 seconds.

Can it handle call spikes?
Yes. The AI handles up to 100 simultaneous calls at the same quality. Seasonal peaks, marketing campaigns, whatever the spike, no temp hiring needed. Your agents stay on the hard calls.

Want to see it?

30-minute demo. We show you on your cases.

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