Automate phone reception and request handling at level 1, 24/7
Conversational voice AI solution that handles incoming calls, qualifies requests and resolves simple issues or creates tickets, ensuring maximum availability and responsiveness.
What makes the difference
Natural voice
No robotic voice. Natalia speaks with a natural, fluid voice that puts your customers at ease.
AI understanding
Natalia understands natural language, accents, hesitations. She adapts to each speaker.
Available 24/7
No lunch break, no vacations, no weekends. Natalia answers every call, every moment.
Key features
Concrete business capabilities to automate your phone reception
Call Qualification
Automatic identification of reason and urgency in natural language. Natalia understands customer needs from the first seconds.
Intelligent Routing
Automatic transfer to the right department or advisor after qualification. No more time lost in multiple redirections.
Level 1 Resolution
Automatic response to FAQs, status verification, password reset and other simple actions. Free your agents for complex cases.
Automatic Ticket Creation
Immediate creation in your CRM or ticketing tool. All collected information is transmitted for optimal follow-up.
Technical capabilities
Cutting-edge technology for exceptional customer experience
Multilingual
French, English, Spanish, German... Natalia adapts to your caller's language.
API & Webhooks Coming Soon
Integrate Natalia with your existing systems via our REST API and real-time webhooks.
Analytics
Real-time dashboard to track performance: resolution rate, average duration, satisfaction.
Smart transfer
Natalia detects when a human needs to take over and transfers the call with full context.
Security
Encrypted data, hosting in France, GDPR compliance. Your conversations are protected.
Self-learning Coming Soon
Natalia continuously improves by learning from each conversation.
How it works ?
Configuration
We configure Natalia according to your needs, business vocabulary and scenarios.
Integration
Natalia connects to your telephony and business tools (CRM, ERP, ticketing...).
Pilot
We launch a pilot on a defined scope to validate performance.
Deployment
Once validated, we deploy Natalia across all your lines.
The benefits for your business
Measurable impact on your operations and customer experience
Call center decongestion
Reduce queues by automatically handling 60% of incoming calls. Your agents focus on high-value requests.
L1 support cost reduction
Reduce your first-level support costs by up to 40%. Natalia handles simple requests at a fraction of the human cost.
Improved customer experience
Instant response, zero wait time. Your customers get an immediate response, 24/7.
For whom ?
Natalia Voice is designed for decision-makers who want to transform their customer service
Operations Director
Optimize your call flows, reduce peak loads and improve your operational KPIs with a solution that scales with your volume.
Customer Service Manager
Deliver exceptional customer experience with 24/7 availability, while freeing your teams for high-value interactions.
CIO
Fast deployment via REST API, integration with your existing stack (CRM, ERP, ticketing) and guaranteed GDPR compliance.