Enterprise AI agent for customer service
An AI agent that answers your customers, not an internal chatbot for your teams. Natalia handles inbound requests across voice, chat, email, SMS and WhatsApp, and analyzes your calls. Built in France, hosted in Europe.
What an enterprise AI agent actually is
An AI agent is software that understands a request in plain language, decides what to do, then acts: answer, qualify, transfer, open a ticket, follow up. It does not walk a rigid menu tree like a phone IVR. Inside a company, two uses stand apart depending on who the agent serves: your customers, or your teams.
Autonomous
It handles the request end to end when it can, and knows when to hand off to a human.
Connected to your tools
CRM, ERP, ticketing, calendar: the agent reads and writes in your systems, no double entry.
Everything logged
Every conversation leaves usable data: reason, resolution, duration, verbatim.
Two families of AI agents, two different needs
The term "AI agent" covers two realities worth keeping apart when you pick a tool.
The agent sits on the front line of customer service. It answers, replies, qualifies and follows up. What matters: availability, answer quality, GDPR compliance, integration with your phone system and CRM. This is Natalia's ground.
Examples : phone reception, 24/7 hotline, level-1 helpdesk, missed-call follow-up.
The agent helps an employee work faster: draft, summarize, search the knowledge base, automate a no-code workflow. What matters: internal time saved, not the customer relationship. Other platforms cover this need well.
Examples : writing assistant, internal search, workflow copilot, meeting summary.
Natalia focuses on the first family: customer service for your external customers. Not your teams' internal productivity.
One agent, all your customer service channels
Your customers don't pick a channel, they take whichever is convenient. Natalia covers the main ones and makes them work together: a missed call triggers a WhatsApp follow-up, and every conversation feeds analytics.
Voice
The voice agent answers in under 2 seconds, understands the reason for the call, transfers to the right desk or takes a message. Nights, weekends, holidays.
Explore the voice agentChat & helpdesk
Automated level-1 support: answers to recurring questions, simple diagnostics, ticket creation in your ITSM.
See the AI helpdeskInbound customer service email handling: understanding the request, replying or routing it to the right team.
See email automationSMS
An automatic SMS goes out after a missed call. 98% read rate, nothing to install on the customer's side.
See automated SMSThe conversational follow-up that gets 7 times more replies than email. The agent continues the conversation where the customer already is.
See WhatsAppCall analytics
100% of calls transcribed and analyzed: reasons, keywords, trends. Connected to your Alcatel PBX, in the cloud or as a sovereign on-premise edition.
See call analyticsTo automate a full call center, see the AI call center.
Natalia Analytics, on real data
Every call, SMS and WhatsApp conversation feeds a single dashboard: volume, scores, durations, breakdown by reason.
Which channel for which need
| Your need | Recommended channel |
|---|---|
| Answer calls when no one is available | Voice |
| Stop losing missed calls | SMS + WhatsApp |
| Automate level-1 technical support | Chat & helpdesk |
| Handle the customer service email flow | |
| Understand what's said in your calls | Call analytics |
| Absorb call center peaks | AI call center |
What sets Natalia apart
Built for external customer service
Natalia is designed for the relationship with your customers, not your teams' productivity. One job, done well.
Built in France, GDPR-ready
Developed in France, hosted in Europe. GDPR compliance and article 28 DPA.
Sovereign on-premise edition
For call analytics, an edition that stays in your own datacenter. No data needs to leave it.
Plugs into what you have
REST API and connectors for your CRM, ERP, phone system and ticketing tools. Most integrations take less than a day.
Frequently asked questions
What is an enterprise AI agent?
What's the difference between a customer service AI agent and an internal AI agent?
Is an AI agent the same thing as a chatbot or an IVR?
Which channels does Natalia cover?
Does data stay in Europe?
Need end-to-end support?
For optimal Natalia integration in your organization, our partners NoBullshit Conseil support call flow auditing, deployment and team training.
Discover the full journeySee the AI agent answer your customers
How much are missed calls costing you?
From your marketing budget and missed-call rate, the calculator estimates your monthly loss in 2 minutes.