Listen to an AI agent pick up for a garage: a simulated call, then the request it hands you

Workshop, front desk, test drives: the phone rings when your hands are busy. Here is, on a simulated example, how the Natalia agent answers, what it collects and what you receive. Then you create your own agent, on your own, from the console.

Create my agent Read the call

A garage call, simulated

An example written by Natalia to show how a call goes. It is not the recording of a real call or a real customer.

  1. AI agent

    Garage du Centre, hello, this is the garage's AI assistant. How can I help?

  2. Caller (fictional)

    Hello, the engine warning light came on this morning and I'd like the car checked.

  3. AI agent

    Of course. What are the make and model, and the registration number?

  4. Caller (fictional)

    A Clio, registration AB-123-CD.

  5. AI agent

    Is the light steady or flashing, and does the car drive normally?

  6. Caller (fictional)

    It's steady, and the car drives normally.

  7. AI agent

    Thank you. When could you bring the vehicle in?

  8. Caller (fictional)

    Thursday morning if possible.

  9. AI agent

    I'm passing your request to the garage with these details. Someone will call you back to confirm the slot. What number can we reach you on?

Simulated call: the caller, the garage and the vehicle are fictional. Your agent follows your own instructions, not this script.

What the agent collected

When the call ends, you receive a structured request by email, SMS or WhatsApp. The transcript and the recording stay in the console.

Reason
Engine warning light on, check requested
Vehicle
Clio, AB-123-CD
Warning light
Steady, the car drives normally
Availability
Thursday morning
Urgent
No, according to the garage's rules
Next step
The garage calls back to confirm the slot

The fields collected are the ones you ask for in the agent's instructions: you choose them, add them or remove them.

What the agent does not do

  • It does not quote a repair or give a diagnosis: it notes the symptom and leaves the answer to you.
  • It does not confirm an appointment or read your workshop schedule: it collects the preferred slot and you confirm.
  • It does not replace your team in delicate situations: the call is transferred to you when you have set it up that way.

Create your agent in three steps

  1. 1

    You create the agent

    From the Natalia console, with no demo needed.

  2. 2

    You write your instructions

    Greeting, questions per type of call (servicing, breakdown, quote, bodywork), cases to transfer, number to alert.

  3. 3

    You test it, then connect it

    You call it from the console, adjust, then forward your line to the agent when you cannot pick up.

Create my agent

Frequently asked questions

Is this call real?
No. It is a simulated example written to show how a call goes: the caller, the garage and the vehicle do not exist. No Natalia customer is quoted on this page.

Will the agent follow this exact exchange for me?
No. It follows the instructions you write: your questions, your urgency criteria, your tone, your greeting. You test it in the console before connecting it to your calls.

Do my customers know they are talking to an AI?
You write the agent's first message: it can introduce itself as your garage's AI assistant from the start of the call. We recommend saying so clearly.

What do I receive at the end of a call?
A request by email, SMS or WhatsApp with the information collected. The transcript and the recording stay available in the console.

Is it connected to my garage software?
The agent neither reads nor writes your workshop schedule. It can pass the request to your CRM or your inbox; a specific integration is scoped on quote.

How much does the agent cost?
The voice agent starts at €99 excl. VAT per month with 700 minutes of conversation and no setup fee (public prices as of 27 October 2026). The details are on the pricing page.

Go further

Create your garage's agent

You create it yourself, test it, then connect it to your calls.

Create my agent