Chatbot trained on your documents
AI chatbot trained on your documents, on your site and WhatsApp
A chatbot trained on your files, procedures and knowledge base. It finds the information and answers with the source, internally and in front of your customers.
Natalia Assistant
Trained on your knowledge base
What's our return policy for a business customer?
A business customer has 30 days to return an unopened item, versus 14 days for a consumer.
Need a specific case? I'll hand you over to Marie in support.
Three ways to find the right information
The same chatbot, trained on your documents, plugged in wherever it's needed.
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Internally, on your files
Your teams query your procedures, contracts and product sheets in plain language. The answer comes with the source document: the agent reads your SharePoint and OneDrive files directly, read again every day.
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On your public site
A chatbot on your website answers visitors from your real pages and sheets, not a generic script. It reads the site again every day, and the console shows the reading in progress and the time left. It qualifies and hands off when needed. The chat can carry your logo in its header (PNG, JPEG or WebP).
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On WhatsApp Business
Your customers ask questions on your business WhatsApp. The chatbot answers from your documents and escalates to a human whenever the request calls for it.
Local government: the same chatbot answers residents from the pages and public documents you choose. See the local government page.
How the chatbot finds the information
No made-up answers: every reply is grounded in your documents, with the source cited.
The chatbot searches your documents, answers with the source, and hands off to a human when it doesn't know. No invented answers.
What changes with a chatbot trained on your documents
Not a generic chatbot: yours, fed by your content, hosted in France.
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Trained on YOUR documents
PDFs, procedures, product sheets: you upload your PDF, Word, Excel, PowerPoint, email and text files yourself, one by one or a whole folder at once, and the chatbot answers from your content, not from generalist knowledge.
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Designed for GDPR, hosted in France
Your documents stay under your control. Built and hosted in France, with an access audit log.
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Plugged into your channels
Internal, website or WhatsApp Business: the same chatbot, connected where your teams and customers already are.
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Human handoff
When a question falls outside its scope, the chatbot says so and routes to the right person. No filler answers.
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Tried before it goes live
In test mode, you see how the agent answers with the instructions you are editing, and what each action would have sent, with nothing leaving.
This chatbot is Natalia's internal building block. See the AI agent that answers your customers.
Frequently asked questions
Which documents is the chatbot trained on?
Yours: PDFs, internal procedures, product sheets, pages from your site. You upload your PDF, Word, Excel, PowerPoint, email and text files yourself, one by one or a whole folder at once, or you connect Microsoft 365 so it reads your SharePoint and OneDrive files every day. You choose the sources, and the chatbot only answers from them.
Can the chatbot make up an answer?
It is set up to rely on your documents and cite its source when there is one. Like any generative AI system, it can make mistakes, and the citation lets you check. When the information doesn't exist in your base, it is set up to say so and offer a handoff to a human.
Where can the chatbot be deployed?
Internally for your teams, on your public site, and on WhatsApp Business. It's the same chatbot, with the same knowledge base, plugged into several channels.
How do I install the chat on my site?
From the agent's page in the console: "Add a contact point", then "Web chat". The chat then has its own page under the agent, with its settings; "Install on my site" gives the code to paste at the bottom of every page of your site.
Are my documents protected?
Yes. Natalia is built in France and your data is hosted in France. Your documents stay under your control, with an access audit log and processing governed by a data processing agreement compliant with Article 28 GDPR.
How is this different from the AI agent that answers my customers?
The enterprise AI agent handles inbound customer service (voice, SMS, email, WhatsApp). The custom chatbot is about finding information in your documents, internally and on your public channels. The two complement each other.
Can the chatbot replace my website search?
It complements it. Visitors ask their question as a sentence and get an answer with a link to the source page. The search box can stay for those who use it.
Do I still need to publish on my website?
Yes. The chatbot answers from your pages, so an up-to-date page gives an up-to-date answer, and an outdated page an outdated one. Your website stays the source of truth. The chatbot reads the site again every day, and the console shows the reading in progress and the time left: you know when it will know the changed page.
Does the same agent also answer emails?
Yes, with the optional Mail agent, which relies on the same knowledge base. It sorts and routes emails, and drafts a reply when the request allows it. Replies stay as drafts until you switch on automatic sending.
A chatbot that truly knows your business
Create your agent, upload your documents and try it in test mode. The free trial covers your site's chat messages.