Chatbot trained on your documents
AI chatbot trained on your documents, on your site and WhatsApp
A chatbot trained on your files, procedures and knowledge base. It finds the information and answers with the source, internally and in front of your customers.
Natalia Assistant
Trained on your knowledge base
What's our return policy for a business customer?
A business customer has 30 days to return an unopened item, versus 14 days for a consumer.
Need a specific case? I'll hand you over to Marie in support.
Three ways to find the right information
The same chatbot, trained on your documents, plugged in wherever it's needed.
Internally, on your files
Your teams query your procedures, contracts and product sheets in plain language. The answer comes with the source document, no digging through SharePoint.
On your public site
A chatbot on your website answers visitors from your real pages and sheets, not a generic script. It qualifies and hands off when needed.
On WhatsApp Business
Your customers ask questions on your business WhatsApp. The chatbot answers from your documents and escalates to a human whenever the request calls for it.
How the chatbot finds the information
No made-up answers: every reply is grounded in your documents, with the source cited.
The chatbot searches your documents, answers with the source, and hands off to a human when it doesn't know. No invented answers.
What changes with a chatbot trained on your documents
Not a generic chatbot: yours, fed by your content, hosted in France.
Trained on YOUR documents
PDFs, procedures, product sheets, ticket history: the chatbot answers from your content, not from generalist knowledge.
GDPR, hosted in France
Your documents stay under your control. Built in France, hosted in Europe, with an access audit log.
Plugged into your channels
Internal, website or WhatsApp Business: the same chatbot, connected where your teams and customers already are.
Human handoff
When a question falls outside its scope, the chatbot says so and routes to the right person. No filler answers.
This chatbot is Natalia's internal building block. See the AI agent that answers your customers.
Frequently asked questions
Which documents is the chatbot trained on?
Yours: PDFs, internal procedures, product sheets, pages from your site, ticket history. You choose the sources, and the chatbot only answers from them.
Can the chatbot make up an answer?
No. Every answer is grounded in a document from your base and cites its source. When the information doesn't exist, the chatbot says so and offers a handoff to a human.
Where can the chatbot be deployed?
Internally for your teams, on your public site, and on WhatsApp Business. It's the same chatbot, with the same knowledge base, plugged into several channels.
Are my documents protected?
Yes. Natalia is built in France and hosted in Europe. Your documents stay under your control, with an access audit log and GDPR-compliant processing.
How is this different from the AI agent that answers my customers?
The enterprise AI agent handles inbound customer service (voice, SMS, email, WhatsApp). The custom chatbot is about finding information in your documents, internally and on your public channels. The two complement each other.
A chatbot that truly knows your business
Show us your documents, we'll show you the chatbot that answers from them.