AI Helpdesk: IT support voicebot for automated L1

Name: Natalia
Author: Natalia

AI voicebot that answers calls, qualifies issues and creates ITSM tickets. Password reset, automated diagnostics, 24/7 L1 support without human intervention.

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AI Helpdesk - IT support voicebot for automated Level 1

L1 tickets piling up? Users waiting? IT teams overwhelmed? AI helpdesk automates Level 1 technical support.

What goes wrong

People want fast

A blocked user becomes a frustrated user. Every minute counts.

Incomplete tickets

Info missing. Have to call back. Resolution drags on.

Same question x100

'I lost my password.' Your techs spend their day on this.

6pm, weekend = trouble

Problems don't wait for Monday 9am. But your support does.

What Natalia does

Always on

Night, weekend, holiday. User has someone on the line.

Complete tickets

Natalia asks the right questions. Ticket arrives with all the info.

Solves simple stuff

Password reset, ticket status, basic procedures. No human needed.

Creates in your ITSM

ServiceNow, GLPI, Jira... Ticket lands directly in the tool.

Compatible with your tools

We integrate with the ITSMs on the market

What it handles

The L1 stuff that takes up all your techs' time.

Password

Identity check then guided reset. Most common case, solved.

Hardware problem

Quick diagnosis, ticket opened with useful info. Ready for intervention.

Software bug

Natalia runs through the basics. If it doesn't work, escalates with context.

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Frequently asked questions

What is an AI helpdesk?

An AI helpdesk is a voicebot that answers technical support calls, identifies the issue, resolves simple cases (password resets, ticket status) and opens a complete ticket in your ITSM for the rest. It handles level 1 with no human involved, 24/7.

Does the voicebot resolve issues without a technician?

For recurring level 1 requests (passwords, basic procedures, ticket follow-up), Natalia guides the user to a resolution. For complex cases, it opens a documented ticket and escalates to your team with the context already collected.

Does Natalia integrate with my ITSM tool?

Yes. Natalia creates and updates tickets directly in the leading ITSM tools, including ServiceNow, GLPI and Jira. The ticket lands in your tool with the qualification, the category and the information needed to act on it.

Does support run at night and on weekends?

Yes. The AI helpdesk answers around the clock, including nights, weekends and holidays. Blocked users get an immediate response instead of waiting for support hours, and urgent incidents are logged the moment they are reported.

Is the data hosted in France?

Natalia offers hosting in France and a disconnected on-premise edition for organizations with sovereignty requirements. Call and ticket processing stays GDPR-compliant, with a strict mode that keeps data inside your network for sensitive environments.

Need end-to-end support?

For optimal Natalia integration in your organization, our partners NoBullshit Conseil support call flow auditing, deployment and team training.

Discover the full journey

Want to see it?

We show you how Natalia can cut your L1 ticket load by 40%.