AI Helpdesk: IT support voicebot for automated L1
AI voicebot that answers calls, qualifies issues and creates ITSM tickets. Password reset, automated diagnostics, 24/7 L1 support without human intervention.
L1 tickets piling up? Users waiting? IT teams overwhelmed? AI helpdesk automates Level 1 technical support.
What goes wrong
People want fast
A blocked user becomes a frustrated user. Every minute counts.
Incomplete tickets
Info missing. Have to call back. Resolution drags on.
Same question x100
'I lost my password.' Your techs spend their day on this.
6pm, weekend = trouble
Problems don't wait for Monday 9am. But your support does.
What Natalia does
Always on
Night, weekend, holiday. User has someone on the line.
Complete tickets
Natalia asks the right questions. Ticket arrives with all the info.
Solves simple stuff
Password reset, ticket status, basic procedures. No human needed.
Creates in your ITSM
ServiceNow, GLPI, Jira... Ticket lands directly in the tool.
Compatible with your tools
We integrate with the ITSMs on the market
What it handles
The L1 stuff that takes up all your techs' time.
Password
Identity check then guided reset. Most common case, solved.
Hardware problem
Quick diagnosis, ticket opened with useful info. Ready for intervention.
Software bug
Natalia runs through the basics. If it doesn't work, escalates with context.
Explore our solutions by sector
Need end-to-end support?
For optimal Natalia integration in your organization, our partners NoBullshit Conseil support call flow auditing, deployment and team training.
Discover the full journey