Natalia answers, qualifies and creates your tickets 24/7

A natural voice, instant comprehension and seamless integration with your ticketing tool

Your support teams are overwhelmed? Tickets are piling up? Users are waiting hours for a response? Natalia takes over.

Your daily challenges

Users expect an immediate response. Every minute of waiting increases frustration.

Incomplete or miscategorized tickets that require back-and-forth and slow down resolution.

Users don't know the status of their request, they call back multiple times for the same issue.

Your support isn't available 24/7, but technical issues don't wait for office hours.

Natalia responds at any hour, even at night, on weekends and holidays.

Natalia collects all necessary information and creates complete, well-categorized tickets.

For common issues, Natalia guides the user to the solution without human intervention.

Connected to your ITSM (ServiceNow, GLPI, Jira, etc.), Natalia creates tickets directly in your system.

Native integration with leading ITSM solutions

Natalia handles level 1 requests so your teams can focus on complex incidents.

Natalia verifies the user's identity and guides them through resetting their password.

Natalia diagnoses the problem and creates a ticket with all necessary information for intervention.

Natalia guides the user through basic troubleshooting steps before escalating if necessary.

Discover how Natalia can reduce your level 1 ticket load by 40%.