A claim at 11pm? Natalia responds in 30 seconds
Claims don't wait for business hours. Natalia reassures policyholders instantly and qualifies their requests 24/7.
See how a policyholder gets an instant response
even at 11pm on a Sunday night
Instant 24/7 response
Natalia responds in under 30 seconds, even at 3am. The policyholder knows they're being taken care of.
Guided claim filing
Natalia collects all needed info: date, circumstances, photos, witnesses. Complete file from first contact.
Intelligent qualification
Claim type, urgency, coverage: Natalia sorts and prioritizes for your adjusters.
Business tool integration
Connects to your management software (Activ'Infinite, Salesforce...) for seamless tracking.
62% of policyholders who don't get a quick response after a claim switch companies within 12 months.
Your daily challenges
After-hours claims
Accidents, water damage, break-ins... Emergencies often happen evenings and weekends.
Catastrophe call spikes
Storms, floods, hail: impossible to staff for these unpredictable peaks.
Repetitive questions
Certificates, due dates, coverage... Your agents spend time on simple requests.
Policyholder anxiety
A stressed policyholder who doesn't get an answer loses trust. And one who doubts is one who leaves.
A policyholder reassured quickly after a claim is 3x more likely to recommend their insurer.
What Natalia does
Instant 24/7 response
Natalia responds in under 30 seconds, even at 3am. The policyholder knows they're being taken care of.
Guided claim filing
Natalia collects all needed info: date, circumstances, photos, witnesses. Complete file from first contact.
Intelligent qualification
Claim type, urgency, coverage: Natalia sorts and prioritizes for your adjusters.
Business tool integration
Connects to your management software (Activ'Infinite, Salesforce...) for seamless tracking.
Compatible with your tools
We integrate with the solutions you already use
What it handles in practice
We don't replace your adjusters. We let them focus on complex cases.
Claim filing
Natalia guides the policyholder step by step and collects all needed documents via WhatsApp.
Case tracking
'Where's my reimbursement?' Natalia provides real-time status, 24/7.
Certificate requests
Insurance certificate, claims history... Automatic delivery by email or WhatsApp.
Expert scheduling
Natalia offers available slots and confirms the adjuster visit automatically.
For whom ?
If you work in insurance and your policyholders wait too long
Brokers and agencies
Small teams, large portfolio. Natalia absorbs the flow without hiring.
Mutual companies and carriers
Handle claim spikes without degrading service quality.
General agents
Often alone or in pairs. Natalia takes over when you're with a client.
Need end-to-end support?
For optimal Natalia integration in your organization, our partners NoBullshit Conseil support call flow auditing, deployment and team training.
Discover the full journey