Insurance
A claim at 11pm? Natalia responds in less than 10 seconds
Claims don't wait for business hours. Natalia reassures policyholders instantly and qualifies their requests 24/7.
24/7Disponible
<10sTemps de réponse
Natalia in action
See how a policyholder gets an instant response
even at 11pm on a Sunday night
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Instant 24/7 response
Natalia responds in under 10 seconds, even at 3am. The policyholder knows they're being taken care of.
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Guided claim filing
Natalia collects all needed info: date, circumstances, photos, witnesses. Complete file from first contact.
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Intelligent qualification
Claim type, urgency, coverage: Natalia sorts and prioritizes for your adjusters.
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Business tool integration
Connects to your management software (Activ'Infinite, Salesforce...) for seamless tracking.
62% of policyholders who don't get a quick response after a claim switch companies within 12 months.
Your daily challenges
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After-hours claims
Accidents, water damage, break-ins... Emergencies often happen evenings and weekends.
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Catastrophe call spikes
Storms, floods, hail: impossible to staff for these unpredictable peaks.
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Repetitive questions
Certificates, due dates, coverage... Your agents spend time on simple requests.
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Policyholder anxiety
A stressed policyholder who doesn't get an answer loses trust. And one who doubts is one who leaves.
A policyholder reassured quickly after a claim is 3x more likely to recommend their insurer.
What Natalia does
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Instant 24/7 response
Natalia responds in under 10 seconds, even at 3am. The policyholder knows they're being taken care of.
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Guided claim filing
Natalia collects all needed info: date, circumstances, photos, witnesses. Complete file from first contact.
-
Intelligent qualification
Claim type, urgency, coverage: Natalia sorts and prioritizes for your adjusters.
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Business tool integration
Connects to your management software (Activ'Infinite, Salesforce...) for seamless tracking.
Compatible with your tools
We integrate with the solutions you already use
What it handles in practice
We don't replace your adjusters. We let them focus on complex cases.
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Claim filing
Natalia guides the policyholder step by step and collects all needed documents via WhatsApp.
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Case tracking
'Where's my reimbursement?' Natalia provides real-time status, 24/7.
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Certificate requests
Insurance certificate, claims history... Automatic delivery by email or WhatsApp.
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Expert scheduling
Natalia offers available slots and confirms the adjuster visit automatically.
For whom ?
If you work in insurance and your policyholders wait too long
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Brokers and agencies
Small teams, large portfolio. Natalia absorbs the flow without hiring.
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Mutual companies and carriers
Handle claim spikes without degrading service quality.
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General agents
Often alone or in pairs. Natalia takes over when you're with a client.
Natalia takes over 24/7, even after hours
An after-hours car accident: Natalia reassures, qualifies and hands off to a claims advisor. No regulated advice.
Hi, I just had a car accident, what do I do?
Hi there. Are you okay, anyone hurt?
No we're fine, just the car took a hit. It happened 20 minutes ago.
Good. Did you fill out an accident report with the other driver?
Yes, we did it together on the spot.
Great, send me a photo of it, I'll open your claim file right away.
📎 Constat_accident.jpg
Got it. Your file is flagged as priority, an advisor will call you tomorrow before 9:30 to sort out the rest and the replacement car.
Thanks a lot, that's reassuring.
Explore our solutions by sector
Need end-to-end support?
For optimal Natalia integration in your organization, our partners NoBullshit Conseil support call flow auditing, deployment and team training.
Discover the full journeyNatalia also runs as a call center solution
The AI answers inbound calls 24/7, qualifies them, and routes to the right agent.