Insurance

A claim at 11pm? Natalia answers 24/7

Claims don't wait for business hours. Natalia reassures policyholders instantly and qualifies their requests 24/7.

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24/7Disponible

SMSConfirmation after the call

Natalia in action

See how a policyholder gets an instant response

even at 11pm on a Sunday night

Instant 24/7 response

Natalia answers right away, even at 3am. The policyholder knows they're being taken care of.
Guided claim filing

Natalia collects all needed info: date, circumstances, photos, witnesses. Complete file from first contact.
Intelligent qualification

Claim type, urgency, coverage: Natalia sorts and prioritizes for your adjusters.
Business tool integration

Connects to your management software (Activ'Infinite, Salesforce...) through its API (Web service action) for seamless tracking.

62% of policyholders who don't get a quick response after a claim switch companies within 12 months.

Your daily challenges

After-hours claims

Accidents, water damage, break-ins... Emergencies often happen evenings and weekends.
Catastrophe call spikes

Storms, floods, hail: impossible to staff for these unpredictable peaks.
Repetitive questions

Certificates, due dates, coverage... Your agents spend time on simple requests.
Policyholder anxiety

A stressed policyholder who doesn't get an answer loses trust. And one who doubts is one who leaves.

A policyholder reassured quickly after a claim is 3x more likely to recommend their insurer.

What Natalia does

Instant 24/7 response

Natalia answers right away, even at 3am. The policyholder knows they're being taken care of.
Guided claim filing

Natalia collects all needed info: date, circumstances, photos, witnesses. Complete file from first contact.
Intelligent qualification

Claim type, urgency, coverage: Natalia sorts and prioritizes for your adjusters.
Business tool integration

Connects to your management software (Activ'Infinite, Salesforce...) through its API (Web service action) for seamless tracking.

Compatible with your tools

We connect to your solutions through their API

Activ'Infinite Salesforce HubSpot Zendesk Efficy Duck Creek Guidewire Google Calendar Outlook WhatsApp Business Gmail

What it handles in practice

We don't replace your adjusters. We let them focus on complex cases.

Claim filing

Natalia guides the policyholder step by step and collects all needed documents via WhatsApp.
Case tracking

'Where's my reimbursement?' Natalia provides real-time status, 24/7.
Certificate requests

Insurance certificate, claims history... Automatic delivery by email or WhatsApp.
Expert scheduling

Natalia offers available slots and confirms the adjuster visit automatically.

For whom ?

If you work in insurance and your policyholders wait too long

Brokers and agencies

Small teams, large portfolio. Natalia absorbs the flow without hiring.
Mutual companies and carriers

Handle claim spikes without degrading service quality.
General agents

Often alone or in pairs. Natalia takes over when you're with a client.

Natalia takes over 24/7, even after hours

An after-hours car accident: Natalia reassures, qualifies and alerts a claims advisor. No regulated advice.

Natalia

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Hi, I just had a car accident, what do I do?