Listen to an AI agent pick up for a restaurant: a simulated booking, then the request it hands you

In the middle of service, nobody can answer the phone. Here is, on a simulated example, how the Natalia agent takes a booking request and what you receive. Then you create your own agent, on your own, from the console.

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A booking call, simulated

An example written by Natalia to show how a call goes. It is not the recording of a real call or a real customer.

  1. AI agent

    Restaurant Le Comptoir, hello, this is the restaurant's AI assistant. Would you like to book a table?

  2. Caller (fictional)

    Yes, a table for six on Saturday evening.

  3. AI agent

    Saturday, for six people. What time would you like to come?

  4. Caller (fictional)

    Around 8:30 pm.

  5. AI agent

    Are there any allergies, dietary requirements or an occasion I should note?

  6. Caller (fictional)

    It's a birthday, and one of us avoids gluten.

  7. AI agent

    Noted. What name is it under, and what number can we reach you on?

  8. Caller (fictional)

    Dubois, 06 00 00 00 00.

  9. AI agent

    Thank you, Mr or Ms Dubois. I'm passing your request to the restaurant, which will confirm the booking by SMS.

Simulated call: the caller, the restaurant and the number are fictional. Your agent follows your own instructions, not this script.

What the agent collected

When the call ends, you receive the request by email, SMS or WhatsApp. The transcript and the recording stay in the console.

Name
Dubois
Phone
06 00 00 00 00 (fictional)
Date
Saturday evening
Preferred time
8:30 pm
Guests
6
Diet or occasion
Birthday, one guest avoiding gluten
Status
Request to be confirmed by the restaurant

The agent takes the request; the restaurant confirms. The fields collected are the ones you ask for in its instructions.

What the agent does not do

  • It does not guarantee a table: it passes on a booking request and you confirm according to your dining room.
  • It does not replace your judgment on allergies: it notes them and passes them on, and the kitchen remains responsible.
  • It does not replace your front-of-house team or your online booking tool.

Create your agent in three steps

  1. 1

    You create the agent

    From the Natalia console, with no demo needed.

  2. 2

    You write your instructions

    Greeting, days and hours, maximum party size per booking, allergy questions, number to alert.

  3. 3

    You test it, then connect it

    You call it from the console, adjust, then forward your line to the agent during service.

Create my agent

Frequently asked questions

Is this call real?
No. It is a simulated example written to show how a call goes: the caller, the restaurant and the number do not exist. No Natalia customer is quoted on this page.

Does the agent confirm the booking?
It takes the request and passes it on. The confirmation to the customer is sent by SMS once the restaurant has approved it, according to how you work.

What does it do with allergies?
It asks the question you told it to ask and notes the answer. It guarantees nothing about the composition of dishes: the information is passed to your team.

Do my customers know they are talking to an AI?
You write the agent's first message: it can introduce itself as your restaurant's AI assistant from the start of the call. We recommend saying so clearly.

What do I receive at the end of a call?
A request by email, SMS or WhatsApp with the information collected. The transcript and the recording stay available in the console.

How much does the agent cost?
The voice agent starts at €99 excl. VAT per month with 700 minutes of conversation and no setup fee (public prices as of 27 October 2026). The details are on the pricing page.

Go further

Create your restaurant's agent

You create it yourself, test it, then connect it to your calls.

Create my agent