Console
WhatsApp in the console A business number provided by Natalia, no Meta account
"L'agent répond sur WhatsApp, sur un numéro professionnel que Natalia vous attribue. Vous n'avez aucun compte à créer chez Meta, l'éditeur de WhatsApp." (The agent answers on WhatsApp, on a business number Natalia assigns you. You have no account to create with Meta, WhatsApp's publisher.)
Get a WhatsApp number
- On the page of an agent that answers in writing, "Ajouter un point de contact" (Add a contact point), then the "WhatsApp" card: "Un numéro WhatsApp fourni par Natalia" (A WhatsApp number provided by Natalia).
- The form has no field: no account identifier and no number to copy from Meta's console. "Obtenir un numéro" (Get a number).
- The number shows on the contact point as soon as it is created, under "Réglages" (Settings), "Numéro WhatsApp" (WhatsApp number). Natalia assigns it: it is not edited.
Good to know
- No "keep my number". You cannot bring your own WhatsApp number: the agent answers on the number Natalia assigns.
- One number per agent. Once an agent has its WhatsApp number, the card is no longer offered for it. For a second number, add WhatsApp to another agent.
- Alert someone on WhatsApp. The "WhatsApp message" action writes from Natalia's WhatsApp number and asks for no WhatsApp Business account: see Actions.
The other contact points
Voice, SMS and the web chat are added from the agent's page in the same way.