Natalia Analytics Documentation
Connect your Alcatel OmniPCX Enterprise (OXE) or Office (OXO) PBX to Natalia. Collect Call Detail Records, analyze traffic, costs, missed calls and abuse through a conversational AI.
Cloud-managed, on-prem-trusted
Lightweight appliance on your premises, intelligence in the cloud. Outbound HTTPS only, no inbound port.
Ask questions in plain language
No more spreadsheets or scheduled reports. A conversational AI that answers your questions in natural language.
GDPR by design + 15-min install
Pseudonymized data, EU hosting, installation in 15 minutes. Compliance from first boot.
Architecture
Natalia Analytics combines a lightweight on-premise agent deployed on your network that collects call records from your PBX, and the Natalia cloud that receives, stores and exposes them through a conversational AI interface over a secure channel.
flowchart LR
subgraph LAN["Your premises"]
PBX["Alcatel PBX<br/>OXE / OXO"]
AGENT["Natalia agent VM"]
end
subgraph CLOUD["Natalia Cloud"]
API["Natalia API"]
MCP["Analytics AI chat"]
end
USER["Your teams"]
PBX -.->|Billing tickets| AGENT
AGENT -->|Outbound encrypted connection| API
API --> MCP
USER -->|Secure connection| MCP
click PBX "/en/documentation/natalia-analytics/alcatel-pbx-prerequisites" "Alcatel PBX prerequisites"
click AGENT "/en/documentation/natalia-analytics/installation" "Install the agent VM"
click API "/en/documentation/natalia-analytics/security" "Security overview"
click MCP "/en/analytics" "Discover Natalia Analytics"
click USER "/en/contact" "Request a demo"
Collection pipeline
The agent collects and processes billing tickets from your PBX every 30 minutes, then pushes them to Natalia Cloud over a secure channel. On network incident, tickets are queued and retransmitted automatically.
flowchart TD
A["Alcatel PBX"] -->|Regular collection| B["Natalia agent VM"]
B -->|Processed tickets| G["Secure transmission"]
G -->|Success| H["Natalia Cloud"]
G -->|Network unavailable| I["Automatic retry"]
I -.->|When network is back| G
click A "/en/documentation/natalia-analytics/alcatel-pbx-prerequisites" "PBX prerequisites"
click B "/en/documentation/natalia-analytics/installation" "Install the agent VM"
click H "/en/documentation/natalia-analytics/security" "Security overview"
click I "/en/documentation/natalia-analytics/troubleshooting" "Troubleshooting"
OXO authentication
The Natalia agent authenticates against your OXO PBX over a secure channel, then pulls new billing tickets every 30 minutes. The session token is renewed without manual intervention.
sequenceDiagram
participant A as Natalia agent VM
participant O as Alcatel OXO PBX
participant N as Natalia Cloud
A->>O: Secure authentication
O-->>A: Session token valid 1h
loop Every 30 min
A->>O: Fetch new tickets
O-->>A: Billing tickets
A->>N: Secure transmission
N-->>A: Confirmation
end
Note over A,O: Automatic renewal<br/>of session token
Documentation sections
Install the agent VM
Download the OVA, deploy on vSphere, Proxmox or Hyper-V, configure via the local web UI. 15 minutes.
Alcatel PBX prerequisites
Required licenses, system accounts, network ports for OXE and OXO before connecting.
Configure OXE
SSH activation on OmniPCX Enterprise, netadmin account, SCP collection from /usr4/account/.
Configure OXO
HTTPS Web Service activation on OmniPCX Office, ports 443/30443, XML/JSON CDR API.
Troubleshooting
Common errors: SCP timeout, missing OXE license, CDR parser failure, full buffer.
Multi-tenant & agencies
Organization hierarchy, agencies and sub-agencies, per-tenant isolation, role scope, and sub-agency creation from the dashboard.
ROI tracking
Measurement method: call cost at a configurable staff rate, avoidable / value classification, releasable capacity, frozen baselines.
Discover the product
Back to the Natalia Analyse product page.