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Reversibility & data portability

Your data stays yours. What you can take out of Natalia Analytics, in which format, and what deleting an organisation does.

How to export your data

  • Conversations, JSON or CSV. The conversation export goes through the API, with the session of a member of the organisation: one line per conversation with its identifier, date, contact point, transcript (one line per turn), end reason and scores. The list filters apply to it. JSON by default, CSV with format=csv.
  • Audio recordings. A conversation's recording plays on its page and can be retrieved through the API, conversation by conversation.
  • Score corrections. The log of score corrections downloads as CSV from its screen.
  • Client referential. The client list is the file you imported: you keep the source.

Large volumes or a full handover? The terms of the final restitution are set by your contract. Write to us at [email protected].

Deleting an organisation

Only the owner of the organisation can delete it; the other administrators cannot. Export what you want to keep first: after deletion, no member can read it any more.

  1. 1

    Subscription cancelled at the end of the period

    You keep the service you have paid for, with no proration. Payment links still open are closed.

  2. 2

    Sources and organisation closed

    Every contact point of the organisation is closed, then the organisation. It leaves its members' lists, and every read is refused.

  3. 3

    Data erased

    Conversations are erased under the organisation's retention period and the terms of your contract (DPA). With no period set, permanent erasure is carried out on request (DPA).

A user can also close their account from their profile. Each organisation they own is first handed over to another member or, if they are its only member, deleted as above. In Natalia, their email address and name are then replaced by an anonymous value.

A question about reversibility?

Talk to an engineer

Related documentation

Data retention

Retention period per organisation and daily purge.

Roles

Who reads, who changes, who deletes.

Glossary

Source, contact point, analysis grid: the terms of the Cloud edition.