Cloud Edition
See On-Premise Edition →
Reversibility & data portability
Your data stays yours. Full export procedure, restitution guaranteed within 30 days, no lock-in.
Your guarantees
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Full export anytime
CSV or JSON, via REST API or web interface, no quota.
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Restitution within 30 days
Final export available for 30 days after termination notice.
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Open standard format
No closed proprietary format. Documented schema, reusable by any third-party tool.
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No exit penalty
No surcharge, no commitment penalty, no export fee.
Service termination procedure
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1
Written notice
Send an email to [email protected].
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2
Final automatic export
Available 30 days after notice, downloadable from the admin dashboard.
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3
Stop CDR collection
Customer-side VM agent shutdown.
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4
Data deletion at Natalia
Destruction certificate issued within 90 days.
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5
Uninstall OVA agent
Standard hypervisor procedure (delete VM).
No technical lock-in
- ✓Your Alcatel PBXs stay intact, no firmware modification.
- ✓No Natalia dependency in your network infrastructure.
- ✓The VM agent uninstalls in one click from your hypervisor.
- ✓The created service accounts (natalia-collector) delete without PBX impact.
How to export your data
Large volumes? Contact us for a one-off export via object storage (S3-compatible, signed link).