Cloud Edition
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Natalia Analytics glossary
Telephony, agent and cloud terms used in the Natalia Analytics documentation. Anchor links are reusable from troubleshooting and configuration pages.
Business terminology
Common terms in Natalia Analytics product pages, contracts and the conversational AI interface.
| Term | Definition |
|---|---|
| CDR | Call Detail Record. One line per call generated by the PBX for billing, statistics and traffic analysis. |
| Billing ticket | French equivalent of CDR. One record per call produced by the PBX, used for billing and call analytics. |
| OXE | OmniPCX Enterprise. Alcatel-Lucent's high-end IP PBX, releases R8 to R13. Runs on a hardened Linux appliance. |
| OXO | OmniPCX Office. Alcatel-Lucent mid-market PBX, releases R9, R10 and R10.2. Targets SMB and multi-site. |
| PBX | Private Branch eXchange. The company telephone system that routes internal and external calls. Natalia connects to Alcatel OmniPCX PBX (OXE and OXO). |
| SCP | Secure Copy Protocol. Encrypted file transfer over SSH, used by the agent to pull CDR files from the OXE. |
| OmniPCX | Alcatel-Lucent Enterprise (ALE) PBX product family. Covers Enterprise (OXE) and Office (OXO) editions. |
| WMC | Web Management Console. Web administration interface of the OXO, used to activate the CDR HTTPS service. |
| Tenant | Customer organization logically isolated within Natalia Cloud (its own data, users, roles, API keys, retention policy). |
| OVA | Open Virtual Appliance. Portable VM package containing the OVF descriptor, VMDK disk and a manifest signature. |
Advanced technical terms (integration & diagnostics)
Advanced technical terms for integration and diagnostics. For PBX administrators and partner integrators.
| Term | Definition |
|---|---|
| V24 | Physical RS-232 serial console on the OXE. Provides root access for emergency recovery when network is down. |
| netadmin | ALE interactive system configuration tool for the OXE. Manages network, SSH, services, time and users from a menu. |
| spadmin | Software Package ADMINistration. OXE tool to install, list and check licenses and software packages. |
| vTPM | Virtual Trusted Platform Module. Virtualized hardware chip that seals cryptographic keys to a specific VM (vSphere, Proxmox, recent Hyper-V). |
| JWT | JSON Web Token. Short-lived signed token used for stateless API authentication. Natalia issues 1h JWT for OXO polling. |
| Taxation over IP | OXE license required to expose CDR collection over TCP/IP. Without it, no icals/ocals files are produced in /usr4/account/. |
| MCP | Model Context Protocol. Anthropic open protocol that lets LLMs call external tools (queries, actions) in a structured way. |