A customer wants a service on their car. They call the workshop at lunchtime. Nobody picks up: the mechanics are on the ramps, the service advisor is with another customer. The customer hangs up and calls the garage next door.
Appointment booking makes up a large share of a dealership's inbound calls. Handling it by hand ties up time your teams don't have. Automating it makes every slot bookable at any hour, with no phone ringing out.
Why booking calls flood your lines
Booking calls come in bursts at the same times: opening, the lunch break, end of day. Those are exactly the moments when your service advisors are already busy.
Some calls never connect: at dealerships, 35 to 40% of inbound calls go unanswered (automotive industry data, 2025). Every missed booking call is a workshop visit that goes to a competitor or a fast-fit centre.
Calling back later fixes nothing: the customer has already booked elsewhere. The only answer that converts is the one given at the moment of the call.
How Natalia books the appointment
Natalia answers on the first ring, understands the request and books the appointment into your planner in real time.
Real-time slots
Natalia reads your workshop planner's availability and only offers slots that are genuinely open.
Available 24/7
Evening, weekend, public holiday: the appointment is booked when the customer calls, not when an advisor is free.
Needs qualification
Service, maintenance, tyres, roadworthiness test: Natalia identifies the job and estimates the time off the road.
Written to the DMS
The appointment is booked straight into Service Box or your planning tool, through the DMS integration.
Automatic confirmation
The customer gets a confirmation by SMS or WhatsApp, with the date, time and documents to bring.
Handover when needed
Complex or out-of-scope request: Natalia hands over to the right advisor, with the context already collected.
Wired into your workshop planner
Natalia connects to your existing setup. It reads slots from Service Box, MecaPlanning or your DMS via API, without you changing tools.
You keep control of the rules: durations per job type, capacity per ramp, reserved slots, jobs you prefer to handle yourself. Natalia respects your configuration.
No need to change your number. Natalia sits on your existing line. A pilot is live in 48 hours.
What you gain
Your service advisors stop chasing the phone. They stay on the counter, advice and invoicing, while booking runs on its own.
The workshop fills up, including on slots booked outside opening hours. No booking call is lost for lack of an answer.
Booking calls are only part of the flow. See how to absorb Saturday and lunchtime peaks too.
Handle switchboard overflowFrequently asked questions
Can Natalia really book a workshop appointment on its own?
Which planners and DMS does Natalia connect to?
What if the customer asks for a specific job?
Do we need to change our phone number?
Fill your workshop planner without picking up
See how Natalia books your service and maintenance appointments, 24/7.