On-Premise license: lifecycle and renewal
A signed license file, verified locally by the appliance with no call to Natalia (cryptographic signature Ed25519, NIST FIPS 186-5). Expiry never stops collection.
License states
| State | What happens | Your action |
|---|---|---|
| Valid | Normal operation. | Nothing. |
| Notifying | Starts 30 days before expiry. Banner in the interface, then a modal the day before expiry. | Order the renewal from your integrator partner or Natalia. |
| Grace | License expired. Banner with the number of days left before lock. Everything keeps running. | Install the renewal file. |
| Locked | Dashboard suspended. Collection, ingestion and the MCP server keep running: no ticket is lost. | Install the renewal file: the dashboard comes back immediately. |
| Anomaly | A license integrity check failed (invalid signature, clock tampering, hardware mismatch in strict mode). | Contact your integrator partner for a diagnosis. |
Renewal
Step 1/3
Order the renewal
From your integrator partner or Natalia. You receive a new signed license.toml file.
Step 2/3
Install the file
From the license banner ("Install license") or the lock screen: paste or drop the license.toml file. No restart.
Step 3/3
Check
The banner disappears and the new expiry date applies. The installation is recorded in the audit log.
Hardware fingerprint
The license can be tied to a fingerprint of the virtual machine. Two modes, set in the license:
| Mode | If the fingerprint changes |
|---|---|
| Tolerant (default) | Warning only. The appliance keeps running. |
| Strict | The dashboard locks until a license matching the new machine is installed. |
Planning a migration to another host or hypervisor? Tell your integrator partner beforehand: a strict-mode license is reissued for the new machine.
Emergency license (72 h)
Dashboard locked by an incident (hardware replacement, disaster recovery) while the final license is being reissued? Natalia can issue an emergency license.
| Duration | 72 hours maximum |
|---|---|
| Condition | An incident reference, given with the request |
| Installation | Same as a renewal: paste the file on the lock screen |
| Request | Your integrator partner or [email protected] |
Not to be confused with the "Disconnected + 72h support" contractual mode, which concerns remote support access. Terms: glossary.