A service quote sent on Friday. The customer doesn't call back. The advisor moves on. Three weeks later the quote is forgotten and the job was done elsewhere.
Quote follow-up is where revenue leaks the most quietly at a dealership. These are customers already interested and already quoted, whom nobody calls back.
Why workshop quotes are never followed up
Following up a quote takes time and consistency. You have to note the send date, plan the call-back, pull the file, call at the right moment. Between two customers at the counter, this follow-up always slips.
Repair orders awaiting approval meet the same fate. The customer asked to think it over, the advisor was meant to call back, nobody did. The car leaves without the job.
On the sales side, a new-car or used-car quote with no follow-up is a hot prospect going cold. The first to re-contact the customer often wins the deal. At a dealership, that's almost never you.
How Natalia follows up your quotes
Natalia tracks every quote issued, triggers the follow-up at the right moment and keeps a record of every exchange.
Right-timed follow-up
Natalia schedules the follow-up to your rules: 48h after sending, before expiry, or on the date agreed with the customer.
Every quote tracked
Service quote, repair order, new-car or used-car offer: every pending document is picked up, none forgotten.
Qualified outbound call
Natalia calls the customer back, recaps the quote, answers simple questions and records the decision.
WhatsApp follow-up
If the customer doesn't pick up, the follow-up goes out on WhatsApp. 45% reply rate, versus 6% for email (source: Gartner).
Status kept current
Accepted, to call back, declined: every quote has a clear status, pushed to the team and your management tool.
Handover
Customer ready to sign or a technical question: Natalia hands over to the advisor with the follow-up history.
Call and WhatsApp, whatever works
Email follow-up ends up in spam or ignored: only 6% reply. Natalia combines two channels that get an answer, the outbound call and the WhatsApp message, which reaches a 45% reply rate.
The message is personalised: quote reference, job concerned, deadline. No generic template that reeks of automation. The customer replies in the conversation, Natalia understands and moves the file forward.
You set the cadence and the number of follow-ups. Natalia never pushes beyond what you allow, so it never damages the customer relationship.
What you recover
Quotes that would have stayed unanswered come back to the workshop or the showroom. You turn quoting work already done into revenue, with no extra effort from your teams.
Your advisors no longer feel guilty about not calling back. The follow-up runs in the background; they only step in once the customer is ready to decide.
Follow-up only pays off if the first call is answered. See how Natalia answers before the call is missed.
Automate workshop bookingFrequently asked questions
Which quotes can Natalia follow up on?
Which channel does Natalia use to follow up?
Won't automated follow-up annoy customers?
Does Natalia update quote status in our tools?
Turn pending quotes into revenue
See how Natalia follows up your workshop and sales quotes, by call and WhatsApp.