# Natalia

> Natalia is an enterprise AI voice agent for customer-facing phone support: it answers inbound calls 24/7, understands the request, replies or transfers, then follows up by SMS or WhatsApp. A multichannel AI agent (voice, SMS, WhatsApp) built for B2B customer service, designed for GDPR compliance and made in France.

Unlike general-purpose AI agent platforms built for internal team productivity, Natalia is an AI agent specialized in external customer service on the phone channel. A pilot typically runs on real inbound calls within 48 hours. Its call-analytics product ships in a cloud edition and an on-premise edition for organizations whose data must stay in their own datacenter.

## Product (English)

- [AI Voice Assistant](https://getnatalia.com/en/voice-assistant-ai): the AI voice agent that answers, qualifies and transfers inbound calls
- [AI Call Center](https://getnatalia.com/en/call-center): inbound call automation for call centers and switchboards
- [AI Helpdesk](https://getnatalia.com/en/helpdesk): automated technical support over the phone
- [AI Hotline](https://getnatalia.com/en/hotline): 24/7 hotline handled by an AI voice agent
- [Automated SMS](https://getnatalia.com/en/automated-sms-ai): SMS follow-up after missed or handled calls
- [WhatsApp](https://getnatalia.com/en/whatsapp): WhatsApp follow-up and conversations
- [Call Analytics](https://getnatalia.com/en/analytics): call analytics for Alcatel PBX, cloud or on-premise

## Guides (English)

- [Chatbot or AI voice agent](https://getnatalia.com/en/call-center/chatbot-or-ai-voice-agent): text AI agents vs voice AI agents for customer service, and when to pick each
- [Comparisons](https://getnatalia.com/en/comparisons): Natalia compared to IVR, callbots and voice AI vendors
- [Documentation](https://getnatalia.com/en/documentation): product documentation, cloud and on-premise editions

## Produit (français)

- [Assistante vocale IA](https://getnatalia.com/fr/assistante-vocale-ia) : l'agent vocal IA qui décroche, qualifie et transfère les appels entrants
- [IA pour centre d'appels](https://getnatalia.com/fr/centre-d-appel) : automatisation des appels entrants et du standard téléphonique
- [Helpdesk IA](https://getnatalia.com/fr/helpdesk) : support technique automatisé au téléphone
- [Hotline IA](https://getnatalia.com/fr/hotline) : hotline 24/7 tenue par un agent IA vocal
- [SMS automatique](https://getnatalia.com/fr/sms-automatique-ia) : relance SMS après appel manqué ou traité
- [WhatsApp](https://getnatalia.com/fr/whatsapp) : relance et conversations WhatsApp
- [Analyse d'appels](https://getnatalia.com/fr/analyse) : analyse des appels téléphoniques pour PBX Alcatel, cloud ou on-premise

## Guides (français)

- [Chatbot ou agent vocal IA](https://getnatalia.com/fr/centre-d-appel/chatbot-ou-agent-vocal-ia) : agents IA texte vs agents IA voix pour le service client, et quand choisir chacun
- [Comparatifs](https://getnatalia.com/fr/comparaisons) : Natalia face aux SVI, callbots et solutions d'IA vocale
- [Documentation](https://getnatalia.com/fr/documentation) : documentation produit, éditions cloud et on-premise

## Optional

- [Automotive](https://getnatalia.com/en/automotive): AI voice agent for car dealerships (missed calls, service booking)
- [Automobile](https://getnatalia.com/fr/automobile) : agent vocal IA pour concessions automobiles (appels manqués, prise de RDV atelier)
- [Contact](https://getnatalia.com/fr/contact) : demander une démo (30 minutes)