--- title: "Missed Call to WhatsApp in 10s | 45% Reply Rate" description: "Every missed call triggers a WhatsApp in under 10s. 45% response rate (vs 6% email). AI qualifies leads before you call back. Free demo." url: https://getnatalia.com/en/whatsapp lang: en --- WhatsApp Follow-up # Missed call? WhatsApp message in less than 10 seconds When someone can't reach you, Natalia sends a WhatsApp. AI continues the conversation and qualifies the need before you call back. [Book a Demo](https://getnatalia.com/en/contact) [Calculate My ROI](https://getnatalia.com/en/calculator) 1. !Auto 2. Hi! We noticed you tried to reach us. 2:32 PM 3. Yes, I'm looking for a quote for... 2:33 PM 4. Great! I can help you. What's your budget? 2:33 PM 5. Qualified lead 45% reply rate Response <10s ## Why it works - ### Less than 10 seconds Between missed call and WhatsApp message. Prospect doesn't have time to look elsewhere. - ### 45% response rate Email gets 6% response rate. WhatsApp gets 45%. Your customers actually reply. - ### Already qualified when you call back AI got the budget, the need, the urgency. You know who you're talking to. ## What it does Missed call = recovered opportunity - ### Auto trigger Missed call, after hours, overflow... Natalia triggers on its own. - ### Custom message Not a generic template. AI adapts to context. - ### AI conversation AI asks the right questions: project, budget, urgency, contact. - ### Documents collected Prospects can send photos or files. Everything lands in your system. - ### CRM sync Lead arrives in your CRM with all info. Ready to call back. - ### Industry scripts Real estate, auto, services... We adapt conversations to your business. - ### Try it before your customers In test mode, you write to the agent in the console with the instructions you are editing; in live mode, you write to it on WhatsApp. ## How it works ? 1. 1 ### Missed call Someone tries to reach you. Nobody picks up. 2. 2 ### WhatsApp sent Under 10 seconds, the prospect gets a message. 3. 3 ### AI qualifies Automatic discussion. We collect the useful info. 4. 4 ### You call back Qualified lead in CRM. You already know what they want. Use case ## See Natalia WhatsApp in action Real demonstration with a real estate agency - ### Less than 10 seconds Between missed call and WhatsApp message. Prospect doesn't have time to look elsewhere. - ### 45% response rate Email gets 6% response rate. WhatsApp gets 45%. Your customers actually reply. - ### Already qualified when you call back AI got the budget, the need, the urgency. You know who you're talking to. [Discover the solution for real estate](https://getnatalia.com/en/real-estate) ## What it brings Fewer missed calls = more business - ### 40% of missed calls converted These prospects were going elsewhere. Now they're in your CRM. - ### Present even when absent Night, weekend, holiday. Natalia follows up while you sleep. - ### People prefer WhatsApp It's their channel. They reply faster, more willingly. Missed Call Management ## Every missed call gets a second chance Missed call? Natalia starts a WhatsApp conversation that qualifies the lead. Automatic messages, real-time notifications. - ### Instant automatic follow-up Missed call? WhatsApp goes out in under 10 seconds, no human needed. The prospect knows you noticed. - ### A real conversation, not a template No generic templates. Natalia asks the right questions and qualifies the need before you call back. - ### Real-time notifications Instant alert with the conversation summary: name, need, urgency, contact details. You know everything before calling back. - ### Scheduled follow-up No reply? Natalia follows up at the right time with a message adapted to the conversation so far. ## For whom ? If you have missed calls that cost you business - ### Sales Director Each missed call used to cost a lead. Now it brings one in, qualified. - ### Marketing You pay to generate calls. Might as well convert them all. - ### Field teams Your salespeople are in meetings, they miss calls. Natalia takes over. ## Measurable results 7x More replies vs traditional email (source: Mailchimp/Statista) <10s Delivery time between missed call and WhatsApp +40% Conversion rate of missed calls recovered x3 Engagement vs traditional web forms 2 min Response time average prospect reply ## WhatsApp vs SMS: what the numbers say Why dealerships are switching from Locomotive SMS to Natalia WhatsApp 7x more replies WhatsApp open rates reach ~98% vs ~20% for email (Mailchimp/Statista) | Criteria | SMS (Locomotive) | WhatsApp (Natalia) | | --- | --- | --- | | Response rate | ~45% | 45% | | Response time | Variable | <10 seconds | | AI conversation | No (templates) | Yes (LLM) | | Media (photos, PDF) | No | Yes | | Cost per message | $0.05-0.10 | Included | Source: Mailchimp (average email open rate ~20%), Statista (WhatsApp open rate ~98%) [Full Natalia vs Locomotive comparison: features, pricing and reviews](https://getnatalia.com/en/comparisons/natalia-vs-locomotive) Automotive Sector ## WhatsApp for car dealerships Alternative to Locomotive SMS: 7x more replies than email, AI qualification included Dealerships that switch from SMS to WhatsApp see response rates double. Natalia WhatsApp works well for distribution groups ready to move past SMS. $70 Cost per automotive lead A missed call at a dealership = a lost lead. WhatsApp recovers it. [See the full automotive solution](https://getnatalia.com/en/automotive) - ### Showroom missed call follow-up Your salespeople are with customers? Natalia sends a WhatsApp in <10s and qualifies the new/used car lead automatically. - ### Service appointment confirmation WhatsApp appointment reminders with the ability to reschedule directly in the conversation. - ### Vehicle spec sheet delivery PDF, photos, videos of the vehicle directly in WhatsApp. Impossible with SMS. - ### Vehicle delivery tracking Keep your customers informed of their order progress with personalized messages. ## Included in the Agent Voice plans WhatsApp is not a separate subscription. Every Agent Voice plan includes a quota of handovers to WhatsApp, then €0.30 each. Essentiel 20 handovers per month Pro 50 handovers per month Entreprise 125 handovers per month Beyond the quota, a handover costs €0.30, in packs of 50, 250 or 1,000 topped up automatically and without interruption. [See pricing](https://getnatalia.com/en/pricing) Available integrations HubSpot Salesforce Pipedrive Google Calendar I'Car Systems Planning Atelier Apimo Hektor RGPD & Sécurité ## A "Privacy by Design" Technology Security and compliance at the heart of our solution - ### Sovereign Hosting Data hosted on HDS (Health Data Hosting) or SecNumCloud certified servers, ensuring conversations never leave the European Union. - ### Automatic Anonymization Automatic masking of sensitive data (credit card numbers, unnecessary personal information) in call transcripts and analytics. - ### Right to be Forgotten Simplified interface to delete all customer data upon request, synchronized with your CRM. - ### GDPR Compliant Full GDPR compliance. Your data and your customers' data are protected according to the strictest European standards. Conformité Meta ## The WhatsApp Opt-in Protocol How Natalia complies with Meta's rules to protect your business number 1. 1 ### The Bounce Message The message sent after the missed call is a service message (Service Conversation), not marketing. "Hello, you tried to reach \[Company Name\]. To help you without waiting, would you like to continue here on WhatsApp? (Yes/No)" Service message authorized by Meta 2. 2 ### Active Opt-in Natalia only engages in deeper conversation if the user interacts (clicks a button or gives a positive response). This is implicit opt-in through interaction. Consent through positive action 3. 3 ### "STOP" Management Every message from Natalia includes the option to reply STOP to unsubscribe. If the customer writes "STOP", Natalia immediately closes the channel and marks the contact as "Opt-out" in the CRM. Instant and synchronized unsubscription #### Why is this important? This protocol ensures your WhatsApp Business number will never be blocked by Meta. We strictly follow the rules to protect your reputation and your ability to communicate with customers. ## Frequently asked questions Is it legal to send an automatic WhatsApp after a missed call? Yes. The legal basis is legitimate interest and pre-contractual relationship: the customer called, so they expressed an intention to contact you. We're simply responding to their request through another channel. No prior opt-in is required for this type of service communication. How does Natalia connect to my phone system? Several options depending on your setup: webhook/API if your PBX supports it, direct SIP trunk integration, simple call forwarding to our number, or native integration with our partner operators. Our team will help you choose the best solution for your needs. How long to get up and running? Less than 24 hours in most cases. Our team supports you from A to Z: phone system connection setup, message customization, real-world testing. You're never alone. Is €99/month worth it? How many missed calls do I need? It depends on your industry. In automotive, a lead is worth an average of $500 in margin, profitable from just 1 recovered lead per month. In real estate, a listing represents $3,000+, profitable from 1 listing per quarter. Compared to a part-time receptionist ($2,000/month), Natalia costs 30x less and works 24/7. Does Natalia WhatsApp work alone or with Natalia Voice? Both. Natalia WhatsApp can work standalone to follow up on your missed calls. But it's even more powerful when paired with Natalia Voice: Voice answers and qualifies, WhatsApp follows up on those that didn't connect. They complement each other perfectly. For contacts without WhatsApp, Natalia also offers a dedicated SMS module for short notifications and confirmations. Which CRMs and business tools are compatible? Standard: HubSpot, Salesforce, Pipedrive, Google Calendar. For automotive: I'Car Systems, Planning Atelier. For real estate: Apimo, Hektor. And our API allows connecting any other tool on request. What languages does the AI support? All languages. Our AI automatically detects the customer's language and responds in the same language. French, English, Spanish, German, Arabic, Chinese... no additional configuration needed. Can we customize the messages and questions asked? Absolutely. Each conversation script is tailored to your business and vocabulary. The Natalia team configures with you the questions to ask, information to collect, and message tone. You validate before going live. How does it work for multiple locations? The Enterprise plan includes multi-site management: a consolidated dashboard to see stats from all your locations, centralized configuration from headquarters, and a single group invoice. Each site can have its own customized scripts. Is there a minimum commitment? No. Monthly plans carry no commitment and can be cancelled at any time. The annual commitment lowers the price by 12% and rolls unused credit over to the next month, up to 25% of the plan. ## Also discover - ### Natalia for Automotive Voice AI + WhatsApp for new/used car dealerships and service centers - ### AI Voice Assistant AI that picks up your calls, qualifies and routes 24/7 - ### ROI Calculator Calculate your savings with Natalia in 30 seconds ## Need automated SMS instead? No WhatsApp on the customer side? Natalia sends an automated SMS within 3 seconds of every missed call. [See automated SMS after missed calls](https://getnatalia.com/en/automated-sms-ai) ## Losing calls? We show you how to recover them. 30 minutes. [Book a Demo](https://getnatalia.com/en/contact) ## How much are missed calls costing you? From your marketing budget and missed-call rate, the calculator estimates your monthly loss in 2 minutes. [Run the numbers](https://getnatalia.com/en/calculator)