---
title: "AI for Travel Agencies | Tourism - Natalia"
description: "Cart abandonment at 11pm? Natalia answers last-minute questions 24/7 and sends the payment link. -20% cart abandonment."
url: https://getnatalia.com/en/travel
lang: en
---

  

Travel & Tourism

# Question about cancellation insurance at 11pm? Natalia locks in the booking.

Cart abandonment due to last-minute questions costs you sales. Natalia responds instantly and sends the payment link.

[Request a demo](https://getnatalia.com/en/contact)

\-20%Cart abandonment

24/7Available

**35% of travel carts are abandoned** because of an unanswered question.

## Your daily challenges

1.  ### Cart abandonment

    The customer hesitates about an option (insurance, luggage, seat) and gets no answer. They abandon.

2.  ### Off-hours inquiries

    Travelers book in the evening and on weekends, when your team isn't there.

3.  ### Repetitive questions

    Cancellation policies, included luggage, airport transfers... The same questions over and over.

4.  ### Lost calls during peak season

    During booking peaks, impossible to answer everyone.

A customer who hesitates without an answer **will book with a competitor in 2 clicks.**

## What Natalia does

-   ### Responds instantly

    Questions about conditions, options, prices: Natalia answers in real-time via WhatsApp or phone.

-   ### Available 24/7

    Even at 11pm on Sunday, Natalia reassures and guides the customer to checkout.

-   ### Locks in the sale

    After answering questions, Natalia sends the payment link to finalize the booking.

-   ### Booking integration

    Connected to your booking tools to check availability and prices in real-time.

## Conversation example

See how Natalia handles a typical conversation with a traveler.

N

Natalia

Online

Hi, I'm hesitating about the cancellation insurance option for my flight to Barcelona...

9:10

Hello! The cancellation insurance covers: illness, accident, death of a relative, and job loss. It costs 49 euros and gives you a 100% refund. Would you like to add it?

9:13

Yes, add it.

10:12

Perfect! Here's your secure payment link to finalize the booking with insurance: 🔗 pay.natalia.io/res-BCN-2847. Have a great trip!

10:15

Type a message

ROI & Performance

## KPI & ROI

15-20%

reduction in cart abandonment rate

Responsiveness is the #1 factor in the travel industry. Responding instantly via WhatsApp increases final conversion by 25%.

## Compatible with your tools

We integrate with the software you already use

Amadeus Sabre Travelport Salesforce HubSpot WhatsApp Business Google Calendar Outlook Stripe PayPal

## What it handles in practice

We don't replace your travel advisors. We help them never lose a sale due to slow response.

1.  ### Pre-purchase questions

    Cancellation policies, luggage, transfers, insurance: instant answers that unlock the purchase.

2.  ### Booking modifications

    Date changes, option additions, upgrades: Natalia handles simple requests automatically.

3.  ### In-trip support

    Flight times, required documents, emergency contact: 24/7 assistance during the trip.

4.  ### Post-booking follow-up

    Confirmation, reminders, travel documents: automated communication until departure.

## For whom ?

If you sell travel and lose sales because of unanswered questions

-   ### Travel agencies

    Independent agencies or networks looking to maximize every sales opportunity.

-   ### Tour operators

    High volumes, need to automate recurring questions without sacrificing quality.

-   ### OTAs and online platforms

    Real-time conversion, scalable customer support, always-on availability.

## Explore our solutions by sector

### AI Call Center

Automate 60% of your inbound calls

<https://getnatalia.com/en/call-center>

### 24/7 Hotline

Customer service available nights and weekends

<https://getnatalia.com/en/hotline>

### Need end-to-end support?

For optimal Natalia integration in your organization, our partners [NoBullshit Conseil](https://nobullshitconseil.com/?mtm_campaign=partner&mtm_source=natalia&mtm_medium=referral) support call flow auditing, deployment and team training.

[Discover the full journey](https://getnatalia.com/en/partner-nobullshit-conseil)

## Ready to convert hesitant visitors?

Request a personalized demo for your travel agency.

[Request a demo](https://getnatalia.com/en/contact)

## Natalia also runs as a call center solution

The AI answers inbound calls 24/7, qualifies them, and routes to the right agent.

[See the AI call center solution](https://getnatalia.com/en/call-center)