--- title: "Pricing | AI Voice, Chat, Mail and Call Analytics Agents from €34/month - Natalia" description: "Natalia pricing: mail agent from €34/month, chat from €43/month, voice agent and call analytics from €87/month on the annual plan. €0 setup fee." url: https://getnatalia.com/en/pricing lang: en --- Pricing # Four agents, one principle: you pay for the volume handled. No seats to buy, no setup fee. Turn on the agents you need, and set your own spending cap. It always picks up. And it does something with the call. No more calls lost at lunchtime or at 10 pm, enquiries reach you qualified and already booked into your calendar, and a two-minute call costs you less than thirty cents. With an annual commitment, unused credit rolls over to the following month, up to 25% of the plan. The annual commitment covers all your plans. ## Essential A switchboard that no longer rings out €87 / month excl. VAT That is €1,044 a year, €144 saved Beyond your credit: €0.20/min - 700 conversation minutes, about **350 calls** per month - **1 phone number** - **Unlimited** concurrent calls - Call transcription and recording - **WhatsApp** handovers: **20** included, then €0.30 - Email support [Choose plan](https://console.getnatalia.com/subscribe?plan=voice_small&interval=year) ## Pro Most popular Several lines, several sites, one agent €219 / month excl. VAT That is €2,628 a year, €360 saved Beyond your credit: €0.20/min - 2,000 conversation minutes, about **1,000 calls** per month - **3 phone numbers** - Credit **pooled** across all your numbers - **Unlimited** concurrent calls - Call transcription and recording - **WhatsApp** handovers: **50** included, then €0.30 - Connection to your business software, **on request** - Priority support [Choose plan](https://console.getnatalia.com/subscribe?plan=voice_medium&interval=year) ## Enterprise Phone reception at group scale €439 / month excl. VAT That is €5,268 a year, €720 saved Beyond your credit: €0.20/min - 5,000 conversation minutes, about **2,500 calls** per month - **5 phone numbers** - Credit **pooled** across all your numbers - **Unlimited** concurrent calls - Call transcription and recording - **WhatsApp** handovers: **125** included, then €0.30 - Priority support, **4-hour response** [Choose plan](https://console.getnatalia.com/subscribe?plan=voice_large&interval=year) ## Custom When your business has its own rules On request Set after a conversation about your organisation and your volumes - Credit **negotiated by volume** beyond **2,500 calls** per month - **Unlimited** numbers, languages and sites - Connectors built for your **business software** - Natalia Chat agent bundled, **−15%** - Dedicated hosting - Contractual service commitment - Dedicated contact, rollout and training [Talk to an expert](https://getnatalia.com/en/contact) Your plan gives you conversation minutes, estimated in calls on a 2-minute basis. WhatsApp handovers are counted separately. ## Your invoice, based on your real volume Call estimates based on 2 minutes per call Calls received per month 1,000 50 4,000 Average call length 2 min 1 min 4 min Calls moved to WhatsApp 5% 0% 50% Credit is counted by the second, on actual conversation time; a call that rings without being answered consumes nothing. WhatsApp handovers are counted separately: each plan includes a quota, then €0.30 each. Best-fitting plan for this volume Pro €219 per month excl. VAT, all in - Pro plan**€219** - Overage**€0** - 50 WhatsApp handovers, within the quota**included** - Per call**€0.22** 2,000 min used out of 2,000 min of credit - A spending cap you set yourself - Alert at 80% of your credit - 12-month commitment ## The agent takes the call, answers questions, understands the request and handles it: an appointment, a transfer, or a handover to the right team. Conversation minutes are part of the plan, never billed on the side. - ### Always answering Inbound calls, **overflow** when your lines are busy, closing hours and weekends. The agent answers questions on opening hours, prices, availability, order tracking — without putting anyone on hold. In the console, the "Accueil" (Home) page shows what the agent handled in the evening and at the weekend. - Inbound calls - Switchboard overflow - After hours - Weekends and holidays - ### Handling the request It understands the need, gathers the details, **books the appointment in your calendar** or hands over to the right team — by email, by ticket or with a callback at the chosen slot. And it passes the call to a human as soon as someone is free. - Qualification - Appointment booking - Call transfer - Internal handover - WhatsApp handover ## Included in every plan What others charge as an add-on None of the following will ever show up as an extra on your invoice, whatever your plan. - Setup You configure your agent yourself, guided step by step, with no meeting and no engineer. You try it first in test mode, which creates no conversation and does not count in your plan; a trial in live mode is a real conversation, counted in your plan. €0 setup fee - Unlimited concurrent calls Ten people calling at once? All ten get through. You never pay for an extra channel just to avoid missing a call. No channels to buy - Transcription and recording Every call is recorded and transcribed: replay or reread any conversation, with no module to add. Included from Essential - Moving to writing Noisy surroundings, a call at 11 pm, a quote or a link to send: the agent offers to continue on WhatsApp. Same agent, same qualification, same services — and your caller repeats nothing. Quota included, then €0.30 - You set the limit A spending cap you decide, reset at each renewal, and an alert at 80% of your credit with a breakdown of your usage. Nothing is added without your approval. No surprise charges - Hosted in France Recordings, transcripts and your customer data stay on servers located in France. No transfer outside the EU The detail ## The three plans, line by line The three plans, line by line | Voice agent | Essential | Pro | Enterprise | | --- | --- | --- | --- | | Monthly subscription excl. VAT | €99 | €249 | €499 | | Annual commitment excl. VAT | €87 | €219 | €439 | | Unused credit rollover annual commitment | 25% | 25% | 25% | | Conversation credit | 700 min | 2,000 min | 5,000 min | | Call estimate 2 min basis | ≈ 350 | ≈ 1,000 | ≈ 2,500 | | Price of an included call monthly basis | €0.28 | €0.25 | €0.20 | | Minute beyond your credit | €0.20 | €0.20 | €0.20 | | Phone numbers | 1 | 3 | 5 | | Calls per number 2 min basis | ≈ 350 | ≈ 335 | ≈ 500 | | Concurrent calls | unlimited | unlimited | unlimited | | WhatsApp handovers included | 20/month | 50/month | 125/month | | Additional handover | €0.30 | €0.30 | €0.30 | | Top-up packs | 50 · €15 | 250 · €75 | 1,000 · €299 | | Setup fee | €0 | €0 | €0 | | Transcription and recording | included | included | included | | Call analysis Analytics agent, from €99 excl. VAT/month | add-on | add-on | add-on | | Connection to your business software | on request | on request | on request | | Credit pooled across numbers | — | yes | yes | | Support | email | priority | 4-hour response | Frequently asked ## What people ask us before signing What happens if I go over my credit? Your agent keeps answering, and extra minutes are billed at €0.20. You get an alert at 80% of your credit, and nothing can exceed the spending cap you set yourself. You can also change plan at any time, effective immediately and pro rata. How is credit counted? By the second, on actual conversation time. A call that rings without being answered consumes nothing. From the Pro plan onwards, credit is pooled across all your numbers. What if my calls run longer than average? The plan is based on minutes, never on a number of calls. The call estimate assumes 2 minutes per call — yours may differ, your credit will not move. What if my caller would rather write? The agent offers it, or does it on request: the conversation moves to **WhatsApp**, with the same agent, the same qualification and the same services — with nothing to repeat. That covers noisy surroundings, a late call, or a quote better sent in writing. Every plan includes a handover quota — **about 5% of your calls**, so 20 on Essential, 50 on Pro and 125 on Enterprise. Beyond that, a handover costs **€0.30**, in packs of 50, 250 or 1,000 topped up automatically and without interruption. What happens to my current number? You keep it. Call forwarding is enough: Natalia answers behind your usual number, on overflow or outside opening hours, as you decide. What does the annual commitment change? The price drops by 12%, and unused credit rolls over to the following month, up to 25% of the plan: a quiet month is no longer entirely lost. The rollover applies to the next month only, it does not accumulate. If you have several Natalia agents, the multi-product discount applies as usual. The annual commitment covers your whole subscription: you choose it at your first purchase, and it commits all your plans, never just one. A plan added later is annual too. ## Try it on your real calls. Create your agent, call it, listen to it answer. No credit card and no sales meeting. [Create my agent](https://getnatalia.com/en/contact) ## Essential One website, or one internal knowledge base €43 / month excl. VAT That is €516 a year, €72 saved Beyond your credit: €0.10/conversation - 500 conversations per month and up to **500 indexed pages** - that is **€0.086** per web conversation - **1 platform** — website, app or internal space - **Unlimited** users - In your brand's colours and tone - Guidance to the right page or document - **Qualification** and handover to the right team - **Appointment booking** in your calendar - **WhatsApp**: **50** conversations included, then €0.30 - Email support [Choose plan](https://console.getnatalia.com/subscribe?plan=chat_small&interval=year) ## Pro Most popular Several spaces, public or internal €87 / month excl. VAT That is €1,044 a year, €144 saved Beyond your credit: €0.10/conversation - 1,500 conversations per month and up to **5,000 indexed pages** - that is **€0.058** per web conversation - **3 platforms** — website, app or internal space - **Unlimited** users - Credit **pooled** across all your spaces - **Qualification**, ticket, email or callback **at the chosen slot** - **Appointment booking** in your calendar - Routing rules per team - Statistics and recurring themes - **WhatsApp**: **150** conversations included, then €0.30 - Priority support [Choose plan](https://console.getnatalia.com/subscribe?plan=chat_medium&interval=year) ## Enterprise Public and internal, at group scale €175 / month excl. VAT That is €2,100 a year, €288 saved Beyond your credit: €0.10/conversation - 5,000 conversations per month and up to **25,000 indexed pages** - that is **€0.035** per web conversation - **5 platforms** — website, app or internal space - **Unlimited** users - Credit **pooled** across all your spaces - **Qualification**, ticket, email or callback **at the chosen slot** - Multi-team and multi-site routing rules - Statistics compared across spaces - **WhatsApp**: **250** conversations included, then €0.30 - Priority support, **4-hour response** [Choose plan](https://console.getnatalia.com/subscribe?plan=chat_large&interval=year) ## Custom When your business has its own rules On request Set after a conversation about your organisation and your volumes - Credit **negotiated by volume** beyond **5,000 conversations** or **25,000 indexed pages** - **Unlimited** platforms and languages - Connectors built for your **business software** - Bespoke internal knowledge base - Dedicated hosting - Contractual service commitment - Dedicated contact, rollout and training [Talk to an expert](https://getnatalia.com/en/contact) Your plan gives you conversations on your website, your apps and your forms. WhatsApp is counted separately: a quota is included, then €0.30 per conversation. ## Your invoice, based on your real volume A conversation is the whole exchange — on any of your channels Conversations per month 1,500 50 8,000 Pages to index 5,000 0 25,000 Share handled on WhatsApp 5% 0% 100% A conversation counts as one, whatever the number of messages. Your credit covers your website, your apps and your forms; WhatsApp conversations are counted separately. Your plan is chosen on two axes: conversations and the volume of indexed pages. Best-fitting plan for this volume Pro €87 per month excl. VAT, all in - Pro plan**€87** - 75 conversations on WhatsApp, within the quota**included** - Per conversation**€0.06** - Indexed pages**5,000 of 5,000** 1,425 web conversations out of 1,500 of credit - A spending cap you set yourself - Alert at 80% of your credit - 12-month commitment ## One agent, across all your entry points. It searches your content, your documents and your procedures, answers first-line questions, qualifies the request, books an appointment in your calendar or hands over to the right team — by email, by ticket or with a callback at the chosen slot. You pay for conversations, never for users. - ### Finding the information The agent searches **your content, your documents, your procedures and your file servers**, and answers citing its source. The visitor looking for a price, the colleague looking for a procedure: both find it without disturbing anyone. - Your website - Your business apps - Your internal spaces - WhatsApp - ### Qualifying a request The agent understands the need, gathers the details, **books the appointment in your calendar** or hands over to the right team — by email, by ticket or with a callback at the chosen slot. - Your website - WhatsApp - Forms - Call overflow - After hours ## Included in every plan What others charge as an add-on None of the following will ever show up as an extra on your invoice, whatever your plan. - Setup One line of code in your website, or your SharePoint and OneDrive files, read every day once Microsoft 365 is connected. Your documents are uploaded from the console, one by one or a whole folder at once. No integrator, no meeting, no project. You try it first in test mode, which creates no conversation and does not count in your plan; a trial in live mode is a real conversation, counted in your plan. €0 setup fee - No seats to buy As many colleagues as you like, at no extra cost. Only three things are counted: conversations held, pages indexed, and conversations run on WhatsApp. Unlimited users - It does more than answer It qualifies the request, provides the relevant details and links, then **books the appointment in your calendar** or hands over to the right team: email, ticket, or callback request — asking when the person would like to be called back. Your team receives a scoped request and a slot, not a transcript to read through. Qualification and handover included - It only answers what it knows The agent draws on your content, your procedures and your documents — and only those the person asking is entitled to see. Faced with a question it does not cover, it invents nothing: it redirects. Grounded in your content, access rights respected - Spending cap You set the maximum amount of overage you accept to pay over one period of your subscription: a month, or a year with the annual commitment. Once reached, nothing is added without your approval. No surprise charges - Hosted in France Conversations, transcripts and your customer data stay on servers located in France. No transfer outside the EU The detail ## The three plans, line by line The three plans, line by line | Chat agent | Essential | Pro | Enterprise | | --- | --- | --- | --- | | Monthly subscription excl. VAT | €49 | €99 | €199 | | Annual commitment excl. VAT | €43 | €87 | €175 | | Unused credit rollover annual commitment | 25% | 25% | 25% | | Conversations included | 500 | 1,500 | 5,000 | | Price of an included web conversation monthly basis | €0.098 | €0.066 | €0.040 | | Conversation beyond your credit | €0.10 | €0.10 | €0.10 | | Indexed pages | 500 | 5,000 | 25,000 | | What that represents | a website and its FAQ | a full website, or a company's procedures | a group's documentation | | Connected platforms | 1 | 3 | 5 | | Conversations per platform | ≈ 500 | ≈ 500 | ≈ 1,000 | | Users | unlimited | unlimited | unlimited | | Credit pooled across spaces | yes | yes | yes | | WhatsApp conversations included | 50/month | 150/month | 250/month | | Additional WhatsApp conversation | €0.30 | €0.30 | €0.30 | | Top-up packs | 50 · €15 | 250 · €75 | 1,000 · €299 | | Routing rules | simple | per team | multi-team | | Statistics and recurring themes | — | yes | compared | | Request qualification | yes | yes | yes | | Appointment booking in your calendar | yes | yes | yes | | Handover by email, ticket or dated callback | yes | yes | yes | | Grounded answers, access rights respected | yes | yes | yes | | Setup fee | €0 | €0 | €0 | | Connection to your business software | on request | on request | on request | | Support | email | priority | 4-hour response | Frequently asked ## What people ask us before signing What counts as a conversation? The whole exchange with a visitor, from the first message to the end, whatever the number of messages. A visitor who comes back the next day opens a new conversation. Do I pay per user? Never. You pay for the volume of conversations handled; your whole team can read them, including people who only use it once a month. What does the agent do with a request it cannot handle alone? It **qualifies it** before handing it over: subject, urgency, contact details, attachments. Depending on your rules, it becomes an appointment in your calendar, an email to the right team, a ticket, or a callback request — picked up by your team. The agent asks in passing **when the person would like to be called back**, so nobody calls into the void. Your team receives a scoped request, not a conversation to read through. What happens if I go over my credit? The agent keeps answering, and extra conversations are billed at €0.10. You get an alert at 80% of your credit, and nothing exceeds the spending cap you set. You can also change plan at any time, effective immediately and pro rata. Can my agent answer on WhatsApp? Yes, on every plan. The same agent, with the same content, runs the conversation on WhatsApp: to continue a call, send a booking link, a document, or hold the whole exchange in writing. **WhatsApp is counted separately from your credit**, because every conversation there is opened by Natalia: 50 included on Essential, 150 on Pro, 250 on Enterprise, then **€0.30 per conversation** — in packs of 50, 250 or 1,000, topped up automatically. Can it search our internal documents? Yes: procedures, notes, contracts, shared folders, file servers. It answers citing its source, which lets you check — and it only searches what you have given it. Each plan covers a volume of indexed pages, from 500 to 25,000. The count is simple: **a page of your website counts as one page, and a file counts as its number of pages** — a 200-page manual uses 200. Who sees what? The agent respects existing access rights. Someone without access to a document will never receive its content in an answer, even by rephrasing the question. Why pay for an assistant when we already have a website? Because your website holds the answers, and visitors don't always find them. The agent reads your pages and documents, answers the question asked while citing the page, and passes what it cannot handle to the right team. The Essential plan costs **€43 excl. VAT per month** on an annual plan: 500 conversations, 500 indexed pages, unlimited users, no setup fee. What does the annual commitment change? The price drops by 12%, and unused credit rolls over to the following month, up to 25% of the plan: a quiet month is no longer entirely lost. The rollover applies to the next month only, it does not accumulate. If you have several Natalia agents, the multi-product discount applies as usual. The annual commitment covers your whole subscription: you choose it at your first purchase, and it commits all your plans, never just one. A plan added later is annual too. ## Try it on your own content. Create your agent, load a handful of documents or a page from your website, and ask it the questions your customers — or your teams — ask every day. [Create my agent](https://getnatalia.com/en/contact) ## Essential A contact inbox that no longer overflows €34 / month excl. VAT That is €408 a year, €60 saved Beyond your credit: €0.06/email - 800 emails handled per month - that is **€0.043** per handled email - **1 connected inbox** - **Unlimited** users - Sorting, categorisation and urgency detection - Replies **as drafts** or sent, your choice - Email support [Connect my inbox](https://getnatalia.com/en/contact) ## Pro Most popular Several teams, one sorting logic €105 / month excl. VAT That is €1,260 a year, €168 saved Beyond your credit: €0.06/email - 4,500 emails handled per month - that is **€0.023** per handled email - **5 connected inboxes** - Credit **pooled** across all your inboxes - **Unlimited** users - Connection to your **business software**, on request - Replies **as drafts** or sent, your choice - Custom routing rules - Priority support [Connect my inboxes](https://getnatalia.com/en/contact) ## Enterprise The incoming mail of a whole group €246 / month excl. VAT That is €2,952 a year, €396 saved Beyond your credit: €0.06/email - 12,000 emails handled per month - that is **€0.021** per handled email - **15 connected inboxes** - **Unlimited** users - Credit **pooled** across all your inboxes - Replies **as drafts** or sent, your choice - Multi-team rules and escalation - Priority support, **4-hour response** [Connect my inboxes](https://getnatalia.com/en/contact) ## Custom When your business has its own rules On request Set after a conversation about your organisation and your volumes - Credit **negotiated by volume** beyond **12,000 emails** per month - **Unlimited** inboxes, domains and languages - Connector built for your **business software** - Bespoke compliance and archiving rules - Dedicated hosting - Contractual service commitment - Dedicated contact, rollout and training [Talk to an expert](https://getnatalia.com/en/contact) Your plan gives you handled emails. One incoming email analysed counts as one unit; the drafted reply is included. ## Your invoice, based on your real volume One incoming email analysed = one unit. Generated replies are included. Emails received per month 4,500 200 20,000 A thread of four exchanges uses four units, one per incoming email. Draft replies, ticket creation and routing are included and are not counted separately. Best-fitting plan for this volume Pro €105 per month excl. VAT, all in - Pro plan**€105** - Overage**€0** - Per email handled**€0.02** - Handled by hand, at €35/h**€7,875** 4,500 emails out of 4,500 of credit - A spending cap you set yourself - Alert at 80% of your credit - 12-month commitment ## Every incoming email is read, understood, classified and routed in under two seconds — with a drafted reply when the request calls for one. You pay for emails handled, never for users. - ### Sorting and routing Subject, intent, urgency, sentiment: every incoming email is qualified in under two seconds and goes to the right place — the right team, a ticket, an escalation when it is serious. **The morning triage disappears.** - Contact inbox - Customer service - Sales admin - Billing - Recruitment - ### Replying Simple requests get a **drafted reply**. Held as a draft while you build trust, sent once you have decided — category by category, never all at once. - Draft or send - Ticket - Internal handover - Escalation ## Included in every plan What others charge as an add-on None of the following will ever show up as an extra on your invoice, whatever your plan. - Real-time sorting Subject, intent, urgency, sentiment: every incoming email is qualified in under two seconds, before anyone opens it. Under 2 seconds - Unlimited users The whole team sees handled emails and proposed replies. You never buy a seat, unlike ticketing tools. No seats to buy - You stay in control In draft mode, Natalia writes and you approve: nothing ever goes out in your name. You open up automatic sending category by category, once you trust it. Draft or send, your choice - Urgency detection An unhappy customer or a critical request is escalated immediately, to the right person, without waiting its turn in the queue. Automatic escalation - Spending cap You set the maximum amount of overage you accept to pay over one period of your subscription: a month, or a year with the annual commitment. Once reached, nothing is added without your approval. No surprise charges - Hosted in France Your emails, their attachments and the generated replies stay on servers located in France. No transfer outside the EU The detail ## The three plans, line by line The three plans, line by line | Mail agent | Essential | Pro | Enterprise | | --- | --- | --- | --- | | Monthly subscription excl. VAT | €39 | €119 | €279 | | Annual commitment excl. VAT | €34 | €105 | €246 | | Unused credit rollover annual commitment | 25% | 25% | 25% | | Handled emails included | 800 | 4,500 | 12,000 | | Price of a handled email monthly basis | €0.049 | €0.026 | €0.023 | | Email beyond your credit | €0.06 | €0.06 | €0.06 | | Connected inboxes | 1 | 5 | 15 | | Reply as draft or automatic send | your choice | your choice | your choice | | Users | unlimited | unlimited | unlimited | | Credit pooled across inboxes | — | yes | yes | | Connection to your business software | on request | on request | on request | | Setup fee | €0 | €0 | €0 | | Support | email | priority | 4-hour response | Frequently asked ## What people ask us before signing What is a handled email? Any incoming email analysed by Natalia. A thread of four exchanges uses four units. The draft reply, the ticket created and the routing are included and are not counted separately. Do I pay per user? Never. You pay for the volume handled. That is the major difference with ticketing tools, which charge between €50 and €100 per agent per month. Does Natalia reply on my behalf? Only if you decide to. In **draft mode**, it writes and you approve before sending: nothing goes out in your name. You open up automatic sending category by category. And when it does not know the answer, it does not answer — it classifies, extracts the essentials and routes to the right person. What happens if I go over my credit? Processing continues, and extra emails are billed at €0.06. You get an alert at 80% of your credit, and nothing exceeds the spending cap you set. Do my emails leave the company? They are processed on servers located in France and are never used to train a model. You choose the retention period. What does the annual commitment change? The price drops by 12%, and unused credit rolls over to the following month, up to 25% of the plan: a quiet month is no longer entirely lost. The rollover applies to the next month only, it does not accumulate. If you have several Natalia agents, the multi-product discount applies as usual. The annual commitment covers your whole subscription: you choose it at your first purchase, and it commits all your plans, never just one. A plan added later is annual too. ## Connect an inbox, watch it empty. Connect your contact address, let Natalia handle a day of emails in observation mode, then compare with what your team would have done. [Connect my inbox](https://getnatalia.com/en/contact) ## Essential A sales team you actually listen to €87 / month excl. VAT That is €1,044 a year, €144 saved Beyond your credit: €0.05/min - 3,000 analysed minutes, about **600 calls** per month - **Unlimited** users - Transcript and summary of every call - Reason, categories and follow-ups - Credit **pooled** across all colleagues - **Tracking dashboard** - Analysis **export** - CRM and business software connection, **on request** - Email support [Choose plan](https://console.getnatalia.com/subscribe?plan=analysis_small&interval=year) ## Pro Most popular Several teams, one single view €219 / month excl. VAT That is €2,628 a year, €360 saved Beyond your credit: €0.05/min - 10,000 analysed minutes, about **2,000 calls** per month - **Unlimited** users - Objections and **risk signals** - Dashboards **per team** - Credit **pooled** across all colleagues - Analysis **export** - CRM and business software connection, **on request** - Priority support [Choose plan](https://console.getnatalia.com/subscribe?plan=analysis_medium&interval=year) ## Enterprise Customer listening at group scale €483 / month excl. VAT That is €5,796 a year, €792 saved Beyond your credit: €0.05/min - 25,000 analysed minutes, about **5,000 calls** per month - **Unlimited** users - Comparative analysis across teams and sites - At-risk calls flagged by your labels - Analysis **export** - CRM and business software connection, **on request** - Priority support, **4-hour response** [Choose plan](https://console.getnatalia.com/subscribe?plan=analysis_large&interval=year) ## Custom Contact centres and multi-site groups On request Set after a conversation about your organisation and your volumes - Credit **negotiated by volume** beyond **25,000 minutes** per month - **Unlimited** volume and languages - Bespoke listening grids and scores - Connector built for your **CRM** - Dedicated hosting - Contractual service commitment - Dedicated contact, rollout and training [Talk to an expert](https://getnatalia.com/en/contact) Your plan gives you analysed minutes. Call estimates are based on 5 minutes per call. ## Your invoice, based on your call volume Estimates based on 5 minutes per call Calls analysed per month 1,500 100 8,000 Average call length 5 min 2 min 15 min Credit is counted by the second, on the actual length of analysed calls, and it is pooled across all your colleagues — the talkative salesperson is offset by the one out on the road. Best-fitting plan for this volume Pro €219 per month excl. VAT, all in - Pro plan**€219** - Overage**€0** - Per minute analysed**€0.03** 7,500 minutes out of 10,000 of credit - A spending cap you set yourself - Alert at 80% of your credit - 12-month commitment ## Natalia listens to 100% of your calls, not a sample. It produces a summary and action points, with transcript and audio always available, reveals what recurs from one call to the next, and rates the quality of every exchange. You pay for the minutes analysed, never for users. - ### A summary of every call Reason, decisions, **commitments made** and actions to handle. And if a doubt remains, the **full transcript** and the **audio replay** are one click away. - Summary - Action points - Full transcript - Audio replay - ### What keeps coming back Friction points, recurring requests, statistics: you understand what your customers are really asking for. And you can **fix the cause** instead of answering the same question a hundred times. - Friction points - Recurring requests - Statistics - Causes to fix - ### Helping your teams improve The quality of every exchange is rated: what worked, what was missing. Enough to train on the subjects that recur and **coach the person on the switchboard** call after call, on real material rather than impressions. - Exchange quality - Targeted training - Coaching - Progress ## Included in every plan What others charge per seat Conversation analytics tools charge between €50 and €150 per seat per month. Here you pay for the volume — and nobody has to decide who is allowed to be analysed. - Unlimited users Sales, customer service, sales admin, management: everyone is analysed, everyone can read. You never buy a seat. No seats to buy - Pooled credit Minutes are shared across the whole company. The colleague out on the road funds the one working through calls. Included from Essential - 100% of calls, not a sample A quality review listens to one or two calls out of a hundred, picked at random. Here everything is analysed — which changes the nature of what you see. No sampling - Objections and signals What blocks people, what keeps recurring, what signals a customer about to leave — spotted call after call, not at the mercy of random listening. Included from Pro - Spending cap You set the maximum amount of overage you accept to pay over one period of your subscription: a month, or a year with the annual commitment. Once reached, nothing is added without your approval. No surprise charges - Hosted in France Your recordings and their transcripts stay on servers located in France and are never used to train a model. No transfer outside the EU The detail ## The three plans, line by line The three plans, line by line | Analytics agent | Essential | Pro | Enterprise | | --- | --- | --- | --- | | Monthly subscription excl. VAT | €99 | €249 | €549 | | Annual commitment excl. VAT | €87 | €219 | €483 | | Unused credit rollover annual commitment | 25% | 25% | 25% | | Analysed minutes included | 3,000 | 10,000 | 25,000 | | Call estimate 5 min basis | ≈ 600 | ≈ 2,000 | ≈ 5,000 | | Price of an analysed minute monthly basis | €0.033 | €0.025 | €0.022 | | Minute beyond your credit | €0.05 | €0.05 | €0.05 | | Users | unlimited | unlimited | unlimited | | Credit pooled across colleagues | yes | yes | yes | | Objections and risk signals | — | included | included | | Tracking dashboard | yes | per team | compared | | Analysis export | yes | yes | yes | | CRM and business software connection depending on your environment | on request | on request | on request | | Setup fee | €0 | €0 | €0 | | Support | email | priority | 4-hour response | Frequently asked ## What people ask us before signing What is counted? The call minutes actually analysed, by the second. A call that rings without being answered consumes nothing, and minutes are pooled across all your colleagues. Do I pay per user? Never. That is the major difference with tools on the market, charged between €50 and €150 per seat — and it is what lets you analyse customer service and sales admin too, where the real irritants hide. How is this different from the Voice agent? The Voice agent transcribes and records the calls handled by your AI agent, without analysing them. The Analytics agent adds the call reason, summary, categories, scores and trends, on your AI agent's calls as well as your people's: your sales team, your customer service, your sales administration. What if my calls run longer than 5 minutes? The plan is based on minutes, never on a number of calls. The call estimate assumes 5 minutes — yours may differ, your credit will not move. What happens if I go over my credit? Analysis continues, and extra minutes are billed at €0.05. You get an alert at 80% of your credit, and nothing exceeds the spending cap you set. Do the people recorded need to be informed? Yes, and we provide the information notices to share with your teams and your customers. You choose the retention period for recordings and transcripts. What does the annual commitment change? The price drops by 12%, and unused credit rolls over to the following month, up to 25% of the plan: a quiet month is no longer entirely lost. The rollover applies to the next month only, it does not accumulate. If you have several Natalia agents, the multi-product discount applies as usual. The annual commitment covers your whole subscription: you choose it at your first purchase, and it commits all your plans, never just one. A plan added later is annual too. ## Have a day of calls analysed. Upload yesterday's recordings, read the reports this evening, and see what you never had time to hear. [Analyse my calls](https://getnatalia.com/en/contact) ## Several agents, a single invoice. Voice, Chat, Mail and Analytics combine: the same agent on the phone and in writing, the same knowledge base, one subscription and one invoice. A plan added mid-month joins that subscription and is billed pro rata. A discount applies from the second plan onwards. [Talk to a human](https://getnatalia.com/en/contact) Prices excluding VAT, in euros. Hosted in France.