--- title: "AI for Insurance | 24/7 Claims & Calls - Natalia" description: "Claim at 3am? Natalia answers 24/7, qualifies and reassures in <10s. -40% team workload. Free demo." url: https://getnatalia.com/en/insurance lang: en --- Insurance # A claim at 11pm? Natalia responds in less than 10 seconds Claims don't wait for business hours. Natalia reassures policyholders instantly and qualifies their requests 24/7. [Watch the demo](https://getnatalia.com/en/insurance#video-demo) 24/7Disponible <10sTemps de réponse Natalia in action ## See how a policyholder gets an instant response even at 11pm on a Sunday night - ### Instant 24/7 response Natalia responds in under 10 seconds, even at 3am. The policyholder knows they're being taken care of. - ### Guided claim filing Natalia collects all needed info: date, circumstances, photos, witnesses. Complete file from first contact. - ### Intelligent qualification Claim type, urgency, coverage: Natalia sorts and prioritizes for your adjusters. - ### Business tool integration Connects to your management software (Activ'Infinite, Salesforce...) for seamless tracking. **62% of policyholders who don't get a quick response after a claim** switch companies within 12 months. ## Your daily challenges 1. ### After-hours claims Accidents, water damage, break-ins... Emergencies often happen evenings and weekends. 2. ### Catastrophe call spikes Storms, floods, hail: impossible to staff for these unpredictable peaks. 3. ### Repetitive questions Certificates, due dates, coverage... Your agents spend time on simple requests. 4. ### Policyholder anxiety A stressed policyholder who doesn't get an answer loses trust. And one who doubts is one who leaves. A policyholder reassured quickly after a claim **is 3x more likely to recommend their insurer.** ## What Natalia does - ### Instant 24/7 response Natalia responds in under 10 seconds, even at 3am. The policyholder knows they're being taken care of. - ### Guided claim filing Natalia collects all needed info: date, circumstances, photos, witnesses. Complete file from first contact. - ### Intelligent qualification Claim type, urgency, coverage: Natalia sorts and prioritizes for your adjusters. - ### Business tool integration Connects to your management software (Activ'Infinite, Salesforce...) for seamless tracking. ## Compatible with your tools We integrate with the solutions you already use Activ'Infinite Salesforce HubSpot Zendesk Efficy Duck Creek Guidewire Google Calendar Outlook WhatsApp Business Gmail ## What it handles in practice We don't replace your adjusters. We let them focus on complex cases. 1. ### Claim filing Natalia guides the policyholder step by step and collects all needed documents via WhatsApp. 2. ### Case tracking 'Where's my reimbursement?' Natalia provides real-time status, 24/7. 3. ### Certificate requests Insurance certificate, claims history... Automatic delivery by email or WhatsApp. 4. ### Expert scheduling Natalia offers available slots and confirms the adjuster visit automatically. ## For whom ? If you work in insurance and your policyholders wait too long - ### Brokers and agencies Small teams, large portfolio. Natalia absorbs the flow without hiring. - ### Mutual companies and carriers Handle claim spikes without degrading service quality. - ### General agents Often alone or in pairs. Natalia takes over when you're with a client. ## Natalia takes over 24/7, even after hours An after-hours car accident: Natalia reassures, qualifies and hands off to a claims advisor. No regulated advice. N Natalia Online Hi, I just had a car accident, what do I do? 9:10 Hi there. Are you okay, anyone hurt? 9:13 No we're fine, just the car took a hit. It happened 20 minutes ago. 10:12 Good. Did you fill out an accident report with the other driver? 10:15 Yes, we did it together on the spot. 11:14 Great, send me a photo of it, I'll open your claim file right away. 11:17 📎 Constat\_accident.jpg 12:16 Got it. Your file is flagged as priority, an advisor will call you tomorrow before 9:30 to sort out the rest and the replacement car. 12:19 Thanks a lot, that's reassuring. 13:18 Type a message ## Explore our solutions by sector ### AI Call Center Automate 60% of your inbound calls ### Real Estate AI for agencies and independent agents ### Need end-to-end support? For optimal Natalia integration in your organization, our partners [NoBullshit Conseil](https://nobullshitconseil.com/?mtm_campaign=partner&mtm_source=natalia&mtm_medium=referral) support call flow auditing, deployment and team training. [Discover the full journey](https://getnatalia.com/en/partner-nobullshit-conseil) ## Want happier policyholders? 30-minute demo for your organization. [Request a demo](https://getnatalia.com/en/contact) ## Natalia also runs as a call center solution The AI answers inbound calls 24/7, qualifies them, and routes to the right agent. [See the AI call center solution](https://getnatalia.com/en/call-center)