--- title: "AI Customer Contact: Calls, WhatsApp & SMS 24/7 | Natalia" description: "Natalia answers inbound calls and follows up on WhatsApp & SMS 24/7. 60% handled automatically, 7x more replies than email. 100+ businesses. Free demo." url: https://getnatalia.com/en/ lang: en --- # The AI voice agent that stops your leads walking to competitors A missed call at your agency or dealership costs between €63 and €105. Natalia is the B2B AI voice agent that catches every lost call and fires off a WhatsApp within 10 seconds, day or night. [See a Demo](https://getnatalia.com/en/contact) [Calculate your losses](https://getnatalia.com/en/calculator) Mail agent from €39/mo, chat from €49/mo, voice agent and analytics from €99/mo, no commitment. France hosting, GDPR by design, DPA art. 28. [Security & compliance →](https://getnatalia.com/en/security) Already €2.4M+ in revenue recovered for our clients this year. Three jobs, one engine ## Where to start? A channel is the front door. Behind it, Natalia captures the request, analyzes it, then answers with your own knowledge. Pick the job that speaks to you, the others will follow. ### Answer & qualify Natalia picks up, replies and follows up across voice, SMS, email and WhatsApp. Every request is routed, day and night, weekends included. For owners and front desk See the channels ### Natalia Analytics Every call is transcribed and scored: tone, objections, buying signals, script adherence. You finally see what's really said on the phone. For sales and quality leaders See Natalia Analytics ### Custom AI chatbot A chatbot trained on your own files. Your teams find information internally, your customers on your site or business WhatsApp, always with the source. For ops and support See the custom chatbot We capture the request We analyze it We answer with your knowledge The three jobs share the same data: a captured call feeds analytics, and your documents feed the chatbot's answers. ## The Cost of Inaction Every missed call is money escaping your sales funnel ### Automotive Cost per Lead €63 On 100 missed calls, that's a risk of losing €3,000 to €5,000 in gross margin. potential loss on 100 calls **€3-5k** ### Real Estate Cost per Lead €105 Losing a call means giving the exclusive listing to the agency across the street. per lost lead **€105** [Natalia for real estate](https://getnatalia.com/en/real-estate) ### Travel WhatsApp Conversion +25% Responsiveness is the #1 factor. Responding via WhatsApp increases final conversion by 25%. conversion increase **+25%** [Natalia for travel](https://getnatalia.com/en/travel) [Calculate what you're losing](https://getnatalia.com/en/calculator) Why Natalia ## What makes us different A phone-reception agent built for SMBs and mid-market, not a repurposed outbound tool. 1. ### Native multichannel Every call triggers an automatic WhatsApp or SMS follow-up. Your customers reply on their preferred channel. 2. ### 100% inbound reception Natalia is built for one job, answering your calls. Reception is the product, not an option. 3. ### France sovereignty France hosting, GDPR by design, and an on-premise edition when your data must stay in-house. 4. ### Throughline reliability Every conversation follows a structured throughline with guardrails, grounding answers in your data. Our tools ## Five tools to miss nothing Voice, WhatsApp, SMS, Mail and Analytics work together. Data flows between them. Voice channel ### Natalia Voice Picks up in under 2 seconds, day and night. Understands why the person is calling, then routes or takes a message. - **Level 1**Pick up + Route to right team - **Level 2**Take messages + Qualify leads - **Level 3**Connected to your CRM/ERP +100 companies [Learn more](https://getnatalia.com/en/voice-assistant-ai) Follow-up ### Natalia WhatsApp Missed call? WhatsApp message in less than 10 seconds. 45% response rate (vs 6% for email). - All exchanges in one place - Enriches your customer base - Exportable data Read rate **98%** Follow-up ### Natalia SMS When WhatsApp isn't available, SMS takes over. Delivered to any phone, read within minutes. - No app required - 98% read rate - Automatic WhatsApp → SMS fallback Read rate **98%** Analytics ### Natalia Analytics Every call transcribed. Nothing gets lost. KPIs CSAT Training console.getnatalia.com/analyse![Natalia Analytics console: analysed call list, call summary and score per criterion](https://getnatalia.com/en/natalia-analyse-dashboard.9143bc5f.png) ### Natalia Mail AI replies to emails in 30s. Same intelligence as your calls. How it works ## A system that improves on its own All five tools talk to each other. Analytics spots problems, we adjust. 1. ### Capture Voice answers everything, 24/7. Every call tracked, every lead qualified. [See Natalia Voice](https://getnatalia.com/en/voice-assistant-ai) 2. ### Follow-up Missed call = WhatsApp message. 45% response rate. The conversation continues. [See Natalia WhatsApp](https://getnatalia.com/en/whatsapp) 3. ### SMS Follow-up 98% read rate. Works on every phone, no app needed. [See Natalia SMS](https://getnatalia.com/en/automated-sms-ai) 4. ### Automate AI replies to emails in 30s. Same intelligence as your calls. [See Natalia Mail](https://getnatalia.com/en/email-automation-ai) 5. ### Improve Analytics transcribes everything and surfaces recurring issues. We adjust scripts. [See Natalia Analytics](https://getnatalia.com/en/analytics) Feedback loop: Analytics spots friction in Voice and WhatsApp conversations. We fix it. Quality goes up. Workflow ## The "Natalia Rebound" Workflow How Natalia transforms every missed call into an opportunity 1. 1 ### The Trigger A customer calls during lunch break, after 7pm, or when all your advisors are on the line. 24/7, even at night 2. 2 ### The Bounce Less than 10 seconds after hanging up, the customer receives a WhatsApp message: "Hello, this is Natalia from \[Your Company\]. I'm sorry, our advisors are on another call. Can I help you with your project?" Less than 10 seconds 3. 3 ### Business AI Natalia doesn't do basic chat. She asks contextual questions: "Is this about the vehicle you saw on La Centrale?" or "Would you like to estimate your property?" Contextual questions 4. 4 ### Transactional Action She sends a PDF brochure, a payment link, or books an appointment directly in your calendar (Calendly, CRM). PDF, payment, booking Setup ## Deployment in 3 steps 1. 1 ### We learn your business What calls? What tools? We configure Natalia for your case. 2. 2 ### We test together AI learns your vocabulary. Your team validates it works. 3. 3 ### We go live First on some lines, then we expand. We track metrics. Industries ## Adapted to your business Auto dealerships, call centers, IT helpdesk... Natalia knows the vocabulary. ### Automotive Dealerships & After-sales ### Call Center BPO & Support ### IT Helpdesk Technical support ### 24/7 Hotline Continuous service ## Natalia adapts to your industry How voice AI works in your field [Automotive](https://getnatalia.com/en/automotive) [Call Center](https://getnatalia.com/en/call-center) [Calculate my ROI](https://getnatalia.com/en/calculator) Resources ## Learn more - ### How AI is transforming call centers Complete guide on AI impact in call centers: figures, use cases and real-world feedback. Learn More → - ### AI Call Center: automate your inbound calls AI solution to automate inbound call management. Complete guide and demo. Learn More → - ### Natalia vs traditional solutions Detailed comparison: IVR, outsourcing, hiring vs AI voice. Figures and reasoned verdicts. Learn More → ## Connects to your tools CRM, ERP, ticketing, calendars... We have connectors. And an API for the rest. 1. ![GLPI](https://getnatalia.com/en/logoGlpiPng.286518e4.png) 2. ![Jira](https://getnatalia.com/en/jiraSoftwareLogoWinePng.63048b3a.png) 3. ![3CX](https://getnatalia.com/en/_3CxLogoWinePng.097d9f17.png) 4. ![Cisco](https://getnatalia.com/en/ciscoLogoBlue2016SvgPng.bfc7473a.png) ## Native Connectors Natalia integrates with your existing tools ### Automotive - Nextlane - Bee2Link - Autoline - DMS Auto ### Real Estate - Hektor - Enova - Ubiflow - Apimo - AC3 ### CRM & Standard - Salesforce - HubSpot - Microsoft Dynamics - Pipedrive - Zoho ### Telephony - Cisco - 3CX - Manifone - Vocalcom - Aircall Your tool not listed? [Contact us for a custom integration →](https://getnatalia.com/en/contact) ## Frequently Asked Questions about Natalia ### Natalia is an AI that answers your business calls in under 2 seconds. It qualifies requests, transfers to the right person, and follows up missed calls via WhatsApp. Also handles emails and SMS. ### It connects to your existing phone line. No operator change. When a call comes in, the AI answers, figures out the purpose (sales, support, accounting), and either transfers to the right department or takes a message. Missed call? A WhatsApp goes out automatically. ### Plans are monthly and per product: the voice agent from €99/month, chat from €49/month and the mail agent from €39/month (Essentiel, Pro, Entreprise tiers, no commitment). A receptionist costs about €3,500/month all-in, so ROI often lands within the first weeks. ### Dealerships, real estate agencies, tourism, insurance, call centers, accounting firms, and contractors. The AI learns the vocabulary and processes of each industry. ### 48 hours for a pilot. Full deployment with CRM integration and business flow setup takes 1 to 2 weeks. No changes to your phone infrastructure. ![François-Guillaume Ribreau](https://getnatalia.com/en/image3.86161e2b.png) Who builds Natalia ## Customer-relations AI, built by people who do it for a living Natalia is founded by a Vendée-based team that has been building customer-relations AI for over ten years. François-Guillaume Ribreau Co-founder, AI Expert Building customer-relations AI since 2012: iAdvize's 2nd developer (a major European customer-relations player), co-founder and CTO of Bringr (AI sold to iAdvize), then chatbot-AI team lead at iAdvize and head of IT architecture for the Ouest-France group. [LinkedIn](https://linkedin.com/in/francoisguillaumeribreau/) [Meet the whole team](https://getnatalia.com/en/about) ## Want to see it? 30-minute demo on your use cases. We show you how it works for you. Free, no commitment [Request a Demo](https://getnatalia.com/en/contact) [Calculate My ROI](https://getnatalia.com/en/calculator) [Request a Demo](https://getnatalia.com/en/contact)