--- title: "AI for Healthcare & Medical Devices | Phone Reception - Natalia" description: "Pharmacies, medical device distribution, home healthcare: Natalia answers 24/7 and analyzes every call. Quality, complaints, team skills development." url: https://getnatalia.com/en/healthcare lang: en --- Healthcare & medical devices # The phone rings, someone is waiting for an answer Pharmacies, medical device distribution networks, home healthcare providers: the phone is your first point of contact, and often the only one. Natalia answers around the clock, then analyzes every call to tell you where you are good. [See the demo](https://getnatalia.com/en/contact) 24/7Line open, day and night Per siteAnalysis scope you define **In healthcare, the phone is the entry point and the heart of the business.** That is where you are good, or where you are bad. ## What gets stuck every day 1. ### A missed call does not wait A pharmacist checking availability, a family worried about a delivery: they call elsewhere, or they stay without an answer. 2. ### As many practices as there are sites Each branch has its own team and habits. Perceived quality depends on who picks up, and head office has no visibility on it. 3. ### No record of what is said The PBX counts calls. It says nothing about the reason, the complaint, or the answer given. 4. ### Information written in a notebook Useful requests end up copied by hand, when they are not lost between two calls. Your indicators count the calls. **They say nothing about what was said in them.** ## What Natalia brings - ### A line that always answers Natalia picks up within seconds, qualifies the request and routes it to the right person. No more voicemail fallback. - ### Every call transcribed Natalia Analytics transcribes inbound conversations. The audio stays available when tone matters as much as words. - ### Categorization and scoring Request, complaint, information: each exchange is filed and scored. Your corrections become the rule for what follows. - ### Weekly recap Every Monday, an email sums up the week: analysed conversations, average score, topics raised, agents and agencies. Without having to log in. ## Plugs into your telephony No switchboard replacement, no new number Alcatel OmniPCX Cisco 3CX Aircall Manifone Vocalcom Google Calendar Outlook WhatsApp Business SMS ## What it handles in practice Your teams stay on advice and service. Natalia absorbs the flow and documents what matters. 1. ### Product availability 'Do you have this model in stock?' Natalia answers, or routes to the branch that has it. 2. ### Delivery follow-up A patient or a relative worries about a lead time. The request is tracked and reaches the right person. 3. ### Complaints surfaced Friction over a price, a product or a lead time shows up in the summary within days instead of surfacing by chance. 4. ### Skills development Transcripts and scores give one-to-one reviews factual material, instead of impressions. Field feedback ## A medical device distribution network describes what it changed Its director agreed to detail how he uses Natalia Analytics after several weeks: multi-branch quality management, skills development, complaints surfaced. He asked to stay anonymous, the quotes are his own words. > This tool is brilliant. It lets me manage quality and manage skills. Director of a medical device distribution network selling through pharmacies > We were missing this call analytics tool. We had nothing to analyze it with. Director of a medical device distribution network selling through pharmacies [Read the white paper](https://getnatalia.com/en/resources/call-analytics-healthcare-white-paper) Data sovereignty (HDS, SecNumCloud, hosting in France)? Read the [sovereign cloud guide](https://getnatalia.com/en/sovereignty/sovereign-cloud-guide). ## Who it is for ? If your phone reception carries the customer relationship and nobody really knows what happens on it - ### Multi-branch networks Several sites, several teams, one service promise. Natalia gives a consistent read on each of them. - ### Medical device distribution Healthcare professionals and individuals on the same line. Requests get sorted and documented on their own. - ### Home healthcare providers Visits, deliveries, follow-up. The phone stays the main channel, it deserves to be measured. ### Need end-to-end support? For optimal Natalia integration in your organization, our partners [NoBullshit Conseil](https://nobullshitconseil.com/?mtm_campaign=partner&mtm_source=natalia&mtm_medium=referral) support call flow auditing, deployment and team training. [Discover the full journey](https://getnatalia.com/en/partner-nobullshit-conseil) ## Natalia in other industries ### Accountants Absorb the call peaks of tax season ### Call centers Automate 60% of your inbound calls ### 24/7 hotline Continuous service without a night shift ## See what your calls are saying We will show you Natalia on your own flows, without changing your switchboard. [Request a demo](https://getnatalia.com/en/contact) ## Natalia also runs as a call center solution The AI answers inbound calls 24/7, qualifies them, and routes to the right agent. [See the AI call center solution](https://getnatalia.com/en/call-center)