---
title: "Natalia AI - AI Voice Agent for Business Calls"
description: "AI voice agent for business: Natalia handles your incoming calls 24/7. Picks up, qualifies, and routes, so your team focuses on the customers in front of them."
url: https://getnatalia.com/en/email-automation-ai
lang: en
---

  

AI Mail Assistant

# Automate your emails and workflows

Natalia processes your email requests with the same intelligence as phone calls. Categorization, automatic response, escalation.

[Book a Demo](https://getnatalia.com/en/contact) [Calculate My Savings](https://getnatalia.com/en/calculator)

-   Auto reply
-   Ticket created
-   Routed

60% auto

Response <2min

## Why it's different

-   ### Real-time sorting

    AI analyzes and categorizes each email in under 2 seconds.

-   ### Contextual understanding

    Natalia understands intent, urgency and sentiment.

-   ### Learns from your replies

    AI improves with every interaction.

## What it does

Everything your teams do manually, automated.

-   ### Auto categorization

    Natalia analyzes each email and automatically categorizes it according to your criteria.

-   ### Smart routing

    Emails are directed to the right department, the right person, as soon as they arrive.

-   ### Automatic response

    For simple requests, Natalia generates and sends a personalized response.

-   ### Ticket creation

    Requests are transformed into tickets in your tracking tool (Jira, Zendesk...).

-   ### Urgency detection

    Critical emails are detected and escalated immediately.

-   ### Sentiment analysis

    Natalia detects the email tone and adapts processing accordingly.

## How it works ?

1.  1

    ### Reception

    Email arrives in your inbox, Natalia analyzes it immediately.

2.  2

    ### Analysis

    Extraction of subject, intent, urgency and key information.

3.  3

    ### Action

    Automatic response, ticket creation, routing or escalation according to rules.

4.  4

    ### Tracking

    Tracking dashboard, metrics and continuous improvement of responses.

## One customer email, a complete reply in 38 seconds

Duplicate invoice sent, request qualified and a ticket created, with no human in the loop.

Inbox

SM

Sophie Marchand 09:12

sophie.marchand@exemple.fr

Duplicate invoice request

Hi, I didn't receive January's invoice and I'd like to update my billing address. Can you help? Thanks in advance.

N

Natalia 09:12

Auto-generated reply

Hi Sophie, here's a duplicate of your January invoice (no. 2026-0142) attached. To change your billing address, just send me the new one and I'll update it right away. Have a great day.

invoice-2026-0142.pdf

Replied in 38 s Invoice attached automatically Ticket #4821 created

## What it delivers

-   ### 60% time saved

    Simple requests are processed automatically.

-   ### Response time divided by 3

    From 4 hours to under 2 minutes.

-   ### Zero lost emails

    Every email is categorized, assigned and tracked.

## For whom ?

-   ### Customer Service

    Hundreds of emails per day? Natalia handles sorting and escalation.

-   ### Technical Support

    Bug reports, reset requests, ticket statuses.

-   ### Sales Management

    Quote requests, lead qualification.

Local government: the same agent answers residents on the website and in the mailbox. [See the local government page](https://getnatalia.com/en/local-government).

## Automate your emails today

Reduce email processing time by 60% with Natalia.

[Book a Demo](https://getnatalia.com/en/contact)