72h emergency license

When a critical lockout blocks your operations outside business hours, the Natalia hotline issues a 72h ad-hoc license token to restore service immediately. The standard renewal follows next business day.

Hotline contact

  • Email : [email protected] (monitored 24/7)
  • Phone (out-of-hours): available in the SN2O-signed installation certificate (kept by your admin)
  • SLA : response within 1 business hour, 4h out-of-hours

Install the 72h token

The 72h emergency token is delivered as a short signed TOML payload, using the same signature key as a standard license. Two install paths are available:

Path A — Lock screen UI (recommended)

  1. Open the appliance dashboard URL — the lock screen is displayed.
  2. Paste the TOML payload in the textarea labelled Paste your emergency license.
  3. Click Unlock. The services restart within 10 seconds.
  4. A red banner now shows Emergency license — XXh remaining.

Path B — Serial console (fallback)

# 1. Connect to the appliance serial console via the hypervisor
# 2. Authenticate as admin
$ natalia-license-cli install --emergency
# Paste the TOML payload, press Ctrl-D
# 3. Reload the service
$ sudo systemctl reload natalia.service
# 4. Verify
$ natalia-license-cli inspect
# Should show: license_kind=emergency, expires_at=<72h from now>

Contractual considerations

The 72h emergency channel is part of all on-premise contracts (strict, support, connected). It is intended for reactive emergencies, not for systematic operations.

  • Limit: 4 emergency tokens per calendar year per customer organisation.
  • Any use beyond is invoiced at the support intervention rate.
  • Each emergency token is recorded in your immutable audit log and in the SN2O dashboard.
  • The emergency channel does not trigger any DPA — it is part of the license channel scope.