--- title: "Documentation | AI agents and Natalia Analytics - Natalia" description: "Natalia documentation: the console, where you create your agents and follow their conversations, and Natalia Analytics, Cloud and On-Premise." url: https://getnatalia.com/en/documentation/ lang: en --- [Home](https://getnatalia.com/en/) / Documentation Technical documentation # Natalia Documentation Two products: the console, where you create your agents and follow their conversations, and Natalia Analytics, which analyses your recorded conversations, in the Cloud or On-Premise. ## Console: agents and actions Agent ### Configure an agent Write what the agent says first, what it knows and what it must do. Your draft stays in your browser until you save it. - First message and instructions - A draft kept until you save Open the page Agent ### Try an agent Try the agent before your customers do: in test mode on the instructions you are editing, then in live mode on a real contact point. - Test mode: no conversation, not counted in your plan - Simulated actions, request shown but never sent - Live mode: a real conversation Open the page Action ### Actions of an agent What an agent does during a conversation: call a web service, transfer a call, alert someone by email, SMS or WhatsApp, search your documents. - Six kinds of action - What it does, when the agent uses it Open the page Action ### Document search Make your agent answer from your website, from the documents you upload yourself, and from SharePoint and OneDrive, and know when it will know your new content. - A website, with additional pages - Your PDF, Word, Excel, PowerPoint, email and text files, up to 5 MB each - SharePoint and OneDrive, read again every day - Reading progress and time left Open the page Agent ### Agent voice Choose how a voice agent sounds on the phone: its voice, its pace, the words it must say differently. - Six voices to listen to - Speech rate and waiting time - Pronunciations and recording announcement Open the page Agent ### Contact points How your customers reach an agent: a number, WhatsApp, the web chat. Each one is added and set from the agent's page. - Kinds offered by how the agent answers - Web chat settings and installation Open the page Agent ### WhatsApp A WhatsApp business number assigned by Natalia, with no Meta account to create. - One number per agent - When no number is available Open the page Analysis ### Exchange sources Bring your team's calls into Natalia to analyse them, under an agent that does not answer there. - Existing OVH telephony - Import a conversation Open the page ## Your organization Settings ### Organization settings Invite your colleagues, give them a role, and use your own Mistral key. - Members and invitations - Administrator and Member roles - Your own key Open the page Copilot ### Copilot Ask Copilot about the console. For an administrator, it proposes a plan to configure your agents, and applies nothing without your approval. - Answers from your console and this documentation - A plan to apply or refuse - Go back after a plan Open the page ## Your conversations Home ### Console home See what your agents took over on a period, and open the conversations behind each figure. - The value of call time, at your hourly rate - Calls handled to the end, calls transferred - Conversations received per contact point Open the page Conversations ### Conversations in the console Find a call or a message, see what remains to handle, read the note and the summary, listen to a call live and take it over. - Search, sorts, filters and CSV export - Conversations to handle, marked handled in one click - Live listening and call takeover Open the page Trends ### Trends in the console Follow your analysed conversations over a period: activity, quality, costs, summaries and improvements. - Activity per day, quality per month - Advisor costs and time saved - Recurring reasons and recommended actions Open the page Customers ### Your customer list See who talks to your agents and what you know about them, and open a customer's conversations. - Number, name and information - Import a CSV or Excel file - Filters in Conversations and Trends Open the page ## Your subscription Billing ### Subscription and billing One subscription carries all your plans, with one period and one invoice. See what a plan added during the period costs, and how far your overage can go. - A plan added during the period, billed pro rata - The annual commitment, for all your plans - The spending cap and the day it resets Open the page ## Natalia Analytics Cloud edition ### Natalia Analytics Cloud Managed SaaS that transcribes and analyses your agents' recorded conversations: calls synced from your telephony account or imported audio files. Nothing to install. - Existing telephony sync or WAV / MP3 import - Analysis grid defined by you: criteria, categories, labels - Trends: activity, quality, costs, improvements, summaries - Hosted in France (Paris) Open Cloud documentation ### Natalia Analytics On-Premise The Alcatel PBX edition has its own documentation. Open On-Premise documentation