2026 Comparison

Natalia Analytics vs Jusan CallXpress GO — 2026 Comparison

Cloud-managed solution vs on-prem Windows server software. Feature, deployment and cost comparison based on publicly documented information.

Methodology

  • Sources for Jusan: public documentation (jusan.fr, jusan.es), reseller eshop-alliance.com, integrator wiki innovaphone.com, field deployment report (group-carlon.com)
  • Sources for Natalia: public documentation (getnatalia.com)
  • Comparison date: May 24, 2026
  • Scope: publicly documented features of both products as of this date
  • This comparison avoids unsourced claims. Where information is absent from public sources, it is explicitly marked as "Not publicly documented".

Main comparison table

● Verifiable fact (public source) ● Common market practice ○ Not publicly documented
Criterion Natalia Analytics Jusan CallXpress GO
Deployment model ● Cloud-managed + lightweight VM agent (on your server) ● On-prem Windows Server (Windows Server 2019 documented in field deployments)
PBX compatibility ● Alcatel OXE R8-R13 + OXO R10/R10.2 ● All PBX brands and models (Alcatel, Cisco, Avaya, Asterisk, Innovaphone, etc.) [2]
Analysis mode ● Conversational AI (natural language queries) ● Dashboard + scheduled reports (screen, email, export) [3]
Pricing model ● Monthly subscription, no commitment ● One-time license purchase or monthly subscription (both available via resellers) [4]
Deployment complexity ● 15-minute agent installation on existing VM ● Requires: Windows Server provisioning, SQL database, VLAN config, DNS, QoS — multi-step integrator deployment [1]
Updates ● Managed by the cloud platform (typical of SaaS architectures) ○ Not publicly documented
Network ports required ● HTTPS outbound only (443) ○ Not publicly documented
RGPD / GDPR ● Pseudonymization by design (documented) ○ Not publicly documented
Data export ● Native CSV / JSON export ● PDF, XLS, CSV, HTML, TIFF, XPS [2][3]
Support ● Email + chat (documented) ● Phone support available per hour via resellers (e.g. eshop-alliance.com) [5]
Sources and notes
  • [1] Field deployment report — Athénaïs Carlon / group-carlon.com (Windows Server 2019, VLAN, DNS, QoS, SQL, multi-step)
  • [2] Innovaphone wiki — Howto: CallXpressGo Call Management (PBX compatibility, export formats: tiff, pdf, excel, CSV, XPS)
  • [3] Actaphone.be — Jusan CallXpress product page (dashboard, scheduled reports, export formats PDF/DOC/XLS/HTML/CSV)
  • [4] Eshop-alliance.com — Jusan brand catalog (59 products listed, dual model: one-time purchase and monthly subscription available for CallXpress GO and Fidelity)
  • [5] Eshop-alliance.com — "Jusan — 1 hour telephone support purchase" (billed per hour)

3 key differentiators

Cloud-managed

Against an on-prem Windows server requiring Windows Server provisioning, SQL database, VLAN config, and integrator involvement.

Conversational AI

Against a dashboard and scheduled reports model where data is accessible only in predefined formats.

No commitment

Monthly subscription. Jusan offers both one-time licenses and monthly subscriptions via resellers.

Use cases where Natalia fits

  • ✓Alcatel OXE or OXO sites wanting call analytics without adding a Windows server to maintain.
  • ✓Teams who want to query their call data in natural language, without BI training.
  • ✓Organizations with documented GDPR requirements looking for a pseudonymization-by-design solution.
  • ✓Multi-site Alcatel deployments (OXE R8-R13, OXO R10/R10.2) wanting centralized management.

Cases where Jusan can fit

  • •Fully air-gapped environments with no internet access (on-prem architecture covers this by design).
  • •Non-Alcatel PBX environments: Jusan supports all brands (Cisco, Avaya, Asterisk, Innovaphone, etc.), while Natalia is currently limited to Alcatel OXE/OXO.
  • •Organizations where an existing on-prem infrastructure and Windows Server expertise are already in place.

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