--- title: "AI phone answering for building trades | Natalia" description: "Plumber, electrician, pool builder: the AI agent answers the phone and WhatsApp while you are on the job and passes you each request. From €99 excl. VAT/month." url: https://getnatalia.com/en/building-trades lang: en --- # AI phone answering for building trades: the phone taken while you are on the job A plumber under a sink, an electrician in a panel, a pool builder at the poolside: you cannot pick up, and the customer calls someone else. Natalia answers the phone and WhatsApp, notes the request with the address, flags urgency according to your rules and passes you each call. You create your agent yourself. [Create my agent](https://console.getnatalia.com/) [See pricing](https://getnatalia.com/en/pricing) **24/7** on the phone and WhatsApp **€0** setup fees **Unlimited** simultaneous calls in all three plans ## Does AI phone answering suit a building tradesperson? Yes, when the person who answers is also the one who works. Natalia answers at any hour, asks the questions specific to your trade, flags urgency according to your rules and passes you a complete request: name, address, nature of the problem, availability. You call back the right customers at the right time instead of replaying a voicemail. She does not travel, price a quote or advise on handling an electrical, gas or water installation. For immediate danger, the customer must call 18, 15 or 112 (in France). Published on 27 October 2026. Updated on 27 October 2026. ## What the agent does for a tradesperson, and what it does not Its scope: your customers' phone and WhatsApp. The job, pricing and schedule stay with you. ### What it does - Answer at any hour with your greeting, even when you are already on a call - Ask your trade's questions and note the address, the need and availability - Flag urgency by your rules and transfer the call to the number you give - Answer practical questions: service area, hours, the kind of work you do - Pass you each request by email, SMS or WhatsApp, with transcript and recording - Text the customer during or after the call: address, information to prepare ### What it does not do - Travel, diagnose or advise on handling - Replace emergency services in immediate danger (gas leak, electrical hazard, drowning) - Price a quote or announce a job price for you - Manage your job schedule - Automatically follow up quotes or request Google reviews - Give technical or regulatory advice The agent is a phone answering service. If you are looking for job, quote and invoicing software, Natalia is not that tool. ## A tradesperson's call, step by step 1. 1 ### It answers The caller hears your greeting. No cap on simultaneous calls in the plans. 2. 2 ### It notes Name, address, nature of the problem, availability. It repeats back to check. 3. 3 ### It sorts Urgency by your rules: transfer with a summary. Quote or appointment: a request to call back. 4. 4 ### You call back You get the request by email, SMS or WhatsApp, with the transcript in the console. ## Calls by trade Questions change from one trade to the next; you write them in the agent's instructions. - ### Plumbing Leak, blocked pipe, water heater down: the agent asks where, since when, whether the water is off, and files the request. - ### Electrical Power cut, tripping breaker, compliance work: it notes the symptom and address, and points to emergency services in case of danger. - ### Pools Reopening, pump or filtration down: it collects the pool type, the equipment and the visit request. - ### Property diagnostics Property type, surface, year built, sale deadline: the information needed to prepare your quote. - ### Energy and heating oil Delivery order or account question: it notes the request and delivery address for your team. - ### After-hours cover Evenings, weekends, holidays: requests are taken and wait for you. ## AI switchboard, answering service or voicemail: which to choose? Three ways not to leave a customer unanswered. Each has its place. AI switchboard, answering service or voicemail: which to choose? | Criterion | Human answering service | Voicemail | Natalia AI switchboard | | --- | --- | --- | --- | | Availability | Contract hours | 24/7 | 24/7 | | Takes a complete request | Yes | If the caller leaves a message | Yes, with your questions | | Simultaneous calls | Limited by staff | Unlimited, unanswered | Unlimited in the plans | | Flags urgency | Per instruction | No | Yes, by your rules | | WhatsApp | Depends on the provider | No | Yes, same agent | | Delicate situation | Yes | No | No: the call is transferred to you | A human keeps the edge on delicate situations. The agent takes routine calls at any hour and passes you the rest. ## Other trade pages The same agent, with each trade's questions. - ### Heating and air conditioning contractors Boiler breakdowns, servicing and heat pump quotes. - ### Renovation and housing Quote requests noted during the job, with address and need. - ### Automotive Garages and dealerships: workshop appointments and quote requests. ## How much does AI phone answering cost for a tradesperson? Natalia's public prices, excluding VAT, no setup fees. Voice agent, Essential plan €99 excl. VAT/month 700 conversation minutes, unlimited simultaneous calls, transcript and recording. Chat agent, Essential plan €49 excl. VAT/month For WhatsApp messages: conversations included, then billed per conversation. Setup €0 No installation fee. 12% discount with the annual commitment. Public prices excl. VAT, viewed on 27 October 2026. Beyond the Voice plan: €0.20 per minute. Pro (€249) and Enterprise (€499) plans for more volume. [See plan details](https://getnatalia.com/en/pricing) ## Setup: you create the agent, try it, connect it 1. 1 ### Your number You forward your usual number to the agent when you do not pick up, or Natalia provides one. 2. 2 ### Your rules You write the greeting, your trade's questions, what counts as an emergency and the number to alert. 3. 3 ### The trial You try it in the console, then on your real calls, and adjust. ## Frequently asked questions for building trades ### Which AI switchboard for a plumber or electrician? A voice agent that answers the business line, asks your trade questions, flags urgency and passes you the request. Natalia offers it from €99 excl. VAT per month, no setup fee, with self-service agent creation (public prices on 27 October 2026). ### Can the agent replace my secretary or answering service? It takes routine calls and messages at any hour with no queue. It does not do your admin or your quotes, and for a delicate situation the call is transferred to you. Many tradespeople keep it as a complement for calls nobody can take. ### What happens with a leak or an electrical fault? The agent applies your rules: it notes the address and symptom and transfers the call to the number you gave. In immediate danger (gas, electrical hazard), you can have it direct the caller to 18 or 112. ### Can I have one agent per trade or per branch? You create the agents you need in the console. Pro and Enterprise plans cover more volume; for a network of branches or a custom need, a demonstration remains possible. ### Do I have to change my number? No. You forward your usual number to the agent, or Natalia gives you a number reserved for the agent. ### How do I create my agent? From the Natalia console: you create your agent, try it, then subscribe to a plan. No demonstration is needed. ## Further reading - ### Heating and air conditioning contractors Boiler breakdowns, servicing and heat pump quotes - ### Natalia vs fonio An AI phone assistant for small businesses, compared and sourced - ### Renovation and housing Trades and construction: quote requests noted during the job - ### WhatsApp AI agent Answer your customers on WhatsApp, 24/7 - ### Pricing Voice, Chat, Mail and Analytics plans ## Create the agent for your building business Create it yourself from the console, try it, then connect it to your calls. [Create my agent](https://console.getnatalia.com/)