--- title: "AI for Dealerships | 24/7 Calls, Bookings - Natalia" description: "40% of dealership calls are lost. Natalia answers 24/7, books service appointments, qualifies new/used car leads. -31% missed calls. Free demo." url: https://getnatalia.com/en/automotive/ lang: en --- # Natalia answers, transfers and books appointments for your dealerships AI that picks up when your team is busy with showroom customers. Connected to your business tools. [Book a Demo](https://getnatalia.com/en/contact) **40% of dealership calls go unanswered.** Receptionists are with customers. Phone rings. Nobody picks up. Prospect goes elsewhere. ## Where does AI stand in the auto industry in 2026? The numbers from the Anfa study, relayed by Le Journal de l'Automobile. of dealership calls go unanswered 30–35% of after-hours contacts an AI can handle 0 The adoption gap **0** already use AI **0** don't use it yet Out of 100 automotive professionals surveyed, 6 report using AI. Source: Anfa study (French national association for automotive training, December 2025), relayed by Le Journal de l'Automobile no. 1349, April 2026. [See all the 2026 numbers](https://getnatalia.com/en/automotive/ai-adoption-dealerships) ## What goes wrong 1. ### Missed calls Your receptionists are with showroom customers. Calls go unanswered, people hang up. 2. ### Closed hours Customers call during lunch, after 6pm, on Saturday afternoon. 3. ### Slow booking Service appointments take time. Calendars aren't synced. 4. ### Lost leads Prospects who can't reach you try the dealership down the road. Every missed call is a lost opportunity. Every customer who hangs up may be **a vehicle sale or maintenance that slips away.** ## Our solutions - ### Available 24/7 Natalia answers calls even outside business hours, during breaks and weekends. - ### Appointment booking Connected to Service Box or MecaPlanning, Natalia offers time slots and validates appointments directly. - ### Smart transfer Natalia identifies the need and transfers to the right department: new cars, used cars, service, parts. - ### Integrated Connected to your DMS (Nextlane, CDK Global, DC's Net, etc.) for perfect synchronization. ## The Overflow Problem 1. Busy Saturdays with all salespeople occupied 2. Lunch break 12pm-2pm when no one answers 3. Calls after 7pm when the dealership is closed ## WhatsApp Conversation Example A customer calls about the Golf seen on La Centrale, but reaches voicemail... N Natalia Online Hello, this is Natalia from \[Dealership\]. I'm sorry, our advisors are currently on another call. Can I help you with your project? 9:10 I wanted to know if the Golf from the ad is still available. 9:13 Yes! It's in stock at the Lyon dealership. Here's the complete spec sheet 📄 Golf-VII-2024-specs.pdf. Would you like me to book a test drive for tomorrow morning at 10am? 10:12 Yes perfect, tomorrow at 10am. 10:15 Noted! You'll receive a confirmation by SMS. See you tomorrow! 11:14 Type a message ROI & Performance ## KPI & ROI €63 Cost per Lead in automotive On 100 missed calls = €3,000 to €5,000 in lost gross margin Avantages Natalia - Saved lead cost: €63 - Recovered workshop appointment value - Secured new/used car sale ## Compatible with your business tools Native integration with leading automotive industry solutions ![Nextlane](https://getnatalia.com/en/nextlanePng.c7b70e1d.png) ![MPA](https://getnatalia.com/en/logoMpaPng.8d49f6d8.png) ## Concrete use cases The goal is not to replace humans at the dealership but to assist them so they can focus on high-value tasks. With these 4 use cases, we address 80% of incoming call needs at dealerships. 1. ### Workshop appointments Connected to your business calendar, Natalia offers time slots, confirms with the customer and enters information directly into the software. 2. ### Qualify leads Natalia handles 100% of incoming requests. During the conversation, she qualifies the need and sends information to the relevant department. 3. ### Call transfer 20% of dealership calls are transfers, which takes time and breaks your team's productivity. 4. ### General inquiries Answers to recurring requests from your knowledge base. Natalia improves over time. ## Explore our solutions by sector ### AI Call Center Automate 60% of your inbound calls with AI ### AI Helpdesk Automated L1 technical support voicebot ## They chose Natalia - > "Before Natalia, we were easily losing 30 calls every Saturday morning. Salespeople are in the showroom, nobody picks up. Now the AI takes over, qualifies the need, and sends us a summary by email. We recovered 4 sales in the first month, just from calls we would have missed." J Jean-Marc Lefebvre Sales Director, Defrance Automotive Group - > "The workshop schedule was a nightmare. Customers would call back 3 times to get a slot, it blocked the line. Since we connected Natalia to MecaPlanning, she offers available slots directly. Customers are happy, and I no longer spend my day on the phone." S Sophie Mercier Service Manager, Toyota West Park - > "I run my dealership with 3 people. Last summer, we almost lost a customer who wanted a used Clio he saw on LaCentrale. He called during our lunch break. Natalia answered, sent him photos via WhatsApp, and booked a test drive for the next day. The sale was signed within the week." P Philippe Durand Owner, Auto-Selection 44 ## Related ### Workshop booking Service and maintenance appointments booked into the planner, 24/7. ### Workshop quote follow-up Pending quotes and repair orders followed up by call and WhatsApp, none forgotten. ### After-sales calls Repair status, qualified message and routing to the right desk. ### Switchboard overflow Absorb Saturday and lunchtime call peaks without hiring. ### Missed call follow-up Automatic WhatsApp in under 10 seconds. 7x more replies than email. ### Calculate your ROI Run your numbers in 30 seconds. ### Natalia vs Locomotive Head-to-head comparison. ## FAQ - AI for dealerships ### Natalia vs Locomotive: what's the difference? Locomotive handles missed calls after they happen (notification + SMS). Natalia answers BEFORE they become missed calls. Real-time conversational AI, not SMS templates. WhatsApp (45% response rate) instead of email (6%). Both can work together: Locomotive for webchat and Google reviews, Natalia for voice and WhatsApp. ### Does Natalia work with my DMS? Works with Nextlane, MPA, and Bee2Link natively. Other DMS (CDK Global, DC's Net, Spider VO): API integration in a few days. If your DMS has an API, we can connect. ### What does a lost lead cost at a dealership? Acquiring an automotive lead costs 63 euros on average (automotive industry data, 2025). A missed call = 63 euros opportunity cost. 100 missed calls per month = 6,300 euros in lost leads, or 3,000-5,000 euros gross margin to competitors. ### Can Natalia book workshop appointments? Yes. Connected to your workshop schedule (Service Box, MecaPlanning, or DMS API). Checks available slots, offers times, confirms in the system. No human needed. ### How long to deploy Natalia? Pilot in 48 hours. Full deployment with DMS integration takes 2-4 weeks depending on your setup. ### Does Natalia replace receptionists? No. Natalia handles overflow: showroom busy, lunch breaks, after 7pm, weekends. Qualifies calls, answers simple questions, transfers the rest. Your team focuses on selling. ### Need end-to-end support? For optimal Natalia integration in your organization, our partners [NoBullshit Conseil](https://nobullshitconseil.com/?mtm_campaign=partner&mtm_source=natalia&mtm_medium=referral) support call flow auditing, deployment and team training. [Discover the full journey](https://getnatalia.com/en/partner-nobullshit-conseil) ## We define the pilot framework together during an initial meeting. [Book a Demo](https://getnatalia.com/en/contact) ## Natalia also runs as a call center solution The AI answers inbound calls 24/7, qualifies them, and routes to the right agent. [See the AI call center solution](https://getnatalia.com/en/call-center)