--- title: "AI SMS Agent: Answers Your Customers by Text 24/7 | Natalia" description: "AI SMS agent: Natalia replies to your customers' texts 24/7, qualifies the request and alerts your team. Works on every phone, no app needed. Book a demo." url: https://getnatalia.com/en/automated-sms-ai lang: en --- Natalia SMS # AI SMS agent that answers your customers 24/7 Your customers text you, Natalia replies at any hour, qualifies the need and alerts your team. During or after a call, she also texts the caller. On 100% of phones, no app required. [See a demo](https://getnatalia.com/en/contact) [Calculate my savings](https://getnatalia.com/en/calculator) 1. Customer text 2. Hi, do you have room this week for my Clio's service? 7:58 AM 3. Hi! Yes, I can offer Tuesday 9am or Thursday 2pm. Which suits you? 7:58 AM 4. Tuesday 9am, perfect. 7:59 AM 5. **5** Leads qualified today Answers 24/7 Text after the call ## Why SMS works - ### An answer at any hour The customer texts in the evening or on Sunday. Natalia replies right away and qualifies the request. - ### 100% of phones No app needed, no internet needed. SMS works on every mobile phone, everywhere. - ### A text during or after the call When Natalia answers a call, she texts the caller during or after the call: confirmation, address, useful link. ## What it does Every text gets an answer - ### Answers at any hour Night, weekend, overflow... Natalia answers every text, without waiting. - ### AI conversation The customer replies to the SMS and the AI continues the conversation. Real-time need qualification. - ### Personalization Each message adapts to context: time of day, department called, customer history. - ### Multilingual The AI detects the customer's language and automatically replies in the same language. - ### Connected to your tools Natalia sends the qualified request to your CRM through its API (Web service action) and alerts your team. - ### WhatsApp complement SMS when the contact doesn't have WhatsApp. Natalia answers on both channels, with the same qualification. - ### Try it before your customers In test mode, you write to the agent in the console with the instructions you are editing; in live mode, you send it a real text message. ## How it works ? 1. 1 ### The customer texts They send a text to your number, at any hour. 2. 2 ### Natalia replies She answers from your content, in the customer's language. 3. 3 ### AI qualifies via SMS The customer replies, the AI asks the right questions: need, budget, urgency. 4. 4 ### Your team is alerted They get the qualified request by email, SMS or WhatsApp. Ready to call back. ## One Natalia text, tuned to each business Real conversations: a service, a booking, a viewing, a claim. The customer writes, Natalia replies, everything stays on the same thread. Car dealership The customer texts, workshop appointment booked. N Garage Vernier Text message Hi, could you fit in a service for my Clio tomorrow afternoon? Hi, this is Vernier Garage. Yes, 2:30pm is free tomorrow, does that work? Perfect for me Booked, tomorrow at 2:30pm for the service. See you then! Restaurant Booking updated by text, at any hour. N La Table du Marché Text message Hi, I booked for 4 tomorrow at 8pm, we'll actually be 5, is that possible? Hi, this is La Table du Marché. No problem, table updated for 5, still 8pm tomorrow. Thank you so much Real estate Viewing rescheduled without a single call. N Repère Immobilier Text message Hi, I have the T3 viewing on rue Gambetta tomorrow at 5pm, but something came up at work. Can we move it? Hi Camille, this is Repère Immobilier. No problem. I can offer Friday 10am or Saturday 11am, which works? Saturday 11am works Great, booked for Saturday 11am at 14 rue Gambetta. Insurance Claim status checked, kept off insecure channels. N Alto Mutuelle Text message Hi, where does the reimbursement on my file 48213 stand? Hi Julien, this is Alto Mutuelle. We're missing your bank details to finalize it. Can you upload them to your member portal? I don't have access to the portal right now, can I send it by text? Not by text, for security reasons. You can upload it online or email it to contact@alto-mutuelle.fr OK, I'll do it tonight Great, once received the file is processed within 48h. Our team stays reachable if needed. ## What you get Every text received becomes an opportunity - ### An answer without waiting The customer gets an answer right away, without waiting for your office to open. - ### Zero app required Works on every phone, even without a smartphone. Universal coverage. - ### Available 24/7 Nights, weekends, holidays. Natalia answers by SMS while you sleep. In the console, the "Accueil" (Home) page shows what the agent handled in the evening and at the weekend. ## Who is it for ? If your customers' texts go unanswered - ### Automotive dealerships Workshop bookings, questions about a vehicle, confirmation texts after the call. SMS reaches all your customers, even those without WhatsApp. - ### Call centers Confirmation texts after the call, answers to common questions by SMS, requests passed to the team. SMS complements your phone stack. - ### Hotlines & Support Ticket status checked in your tool through its API, team alerted for urgent cases. Your customers get an answer at any hour. ## Frequently asked questions Is it legal for an AI to answer my customers by SMS? Yes. The legal basis is legitimate interest and pre-contractual relationship: the customer texts or calls you, showing intent to contact. Natalia answers their request, and the text sent during or after the call belongs to that same relationship. GDPR compliant. What's the difference between Natalia SMS and Natalia WhatsApp? Natalia SMS works on 100% of phones without any app or internet. Natalia WhatsApp offers richer conversations (photos, PDFs, media). Both are complementary: SMS for universal coverage, WhatsApp for conversational engagement. Can AI really have a conversation via SMS? Yes. Natalia uses an advanced language model that understands context and maintains a fluid SMS conversation. The customer replies naturally, and the AI qualifies their need in real time. How much does an SMS sent by Natalia cost? Cost depends on volume and destination. In France, a professional SMS costs between €0.06 and €0.09. Compared to the cost of a missed call (lost lead), ROI is immediate. Does Natalia SMS work alone or with Natalia Voice? Both. Natalia SMS answers your customers' texts on its own. Combined with Natalia Voice, it's even more powerful: Voice picks up, qualifies, transfers the call to the right person and texts the caller during or after the call. How long to get started? Less than 24 hours. Phone system connection, message customization, real-world testing. Our team guides you from start to finish. Where do I set up the agent's SMS number? On the agent's page in the console: "Add a contact point", then "SMS". Your customers text the agent on a number provided by Natalia. The number then opens in a panel of the agent's page, with its settings. ## Prefer WhatsApp? Your customers message you on WhatsApp? Natalia answers there too, 24/7, and qualifies their request. [See Natalia on WhatsApp](https://getnatalia.com/en/whatsapp) ## Your customers text you? Natalia answers them by SMS, 24/7. Demo in 30 minutes. [Book a demo](https://getnatalia.com/en/contact) ## How much are missed calls costing you? From your marketing budget and missed-call rate, the calculator estimates your monthly loss in 2 minutes. [Run the numbers](https://getnatalia.com/en/calculator)